Fuel Sales Customer Liaison

X-Energy•Oak Ridge, TN

6d•Onsite

About The Position

Partner with Business Development as the technical liaison for prospective and contracted customers. This role translates customer technical needs into clear internal asks and returns accurate, timely answers from Engineering, Regulatory, Licensing, Transportation, and Legal — before and after a sales contract. The position is ideal for a degreed engineer who communicates well, learns quickly in a regulated nuclear environment, and wants customer-facing role.

Requirements

Bachelor’s degree in Engineering (Nuclear, Mechanical, Chemical, Industrial, or related engineering discipline)
3-5 years of relevant experience
Strong written and verbal communication skills; ability to explain technical topics to non-specialists
Demonstrated organization and follow-through: tracking actions, meeting deadlines, coordinating across teams
Willingness to learn in a highly regulated nuclear / quality culture and to work under document-control and communications rules
Proficiency with Microsoft Office / collaboration tools; comfort with structured issue tracking
Willingness to travel occasionally (estimate ~10–25%, varies by assignment)

Responsibilities

Serve as the day-to-day technical point of contact for assigned customers and BD pursuits, coordinating inputs across R&D, Operations, Engineering, Regulatory, Licensing, Quality Assurance, Transportation, and Legal
Support pre-contract activities: RFI/RFP responses, technical questionnaires, capability briefings, and clarification of fuel / facility / interface requirements
Support post-contract activities: technical issue tracking, change communication, delivery/milestones questions, and customer onboarding handoffs to delivery teams
Translate customer questions into scoped internal requests; synthesize cross-functional answers into clear, customer-ready responses (with appropriate review)
Maintain a living issues/actions log for each account or opportunity; escalate risks, schedule conflicts, and open technical gaps to BD and functional leads
Prepare and support customer meetings (agendas, technical slides, action capture, follow-ups)
Build working knowledge of TRISO fuel, plant interfaces, licensing/regulatory basics, and transportation/packaging considerations sufficient to ask the right questions and route work correctly
Protect proprietary and sensitive information; follow company procedures for document control, export control, and external communications
Travel occasionally for customer visits, industry meetings/conferences, or site support as needed
Contribute to continuous improvement of playbooks, FAQs, and standard response packages used by BD and Sales Engineering
Maintain professional demeanor and behavior at all times in all forms of communication.
Perform other duties as assigned by manager.