FTTH Program Manager

Great Plains Communications•Omaha, NE

23d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Great Plains Communications, we're not just building advanced technology networks, we're building futures. Whether you’re in an urban hub or a rural community, you’ll find opportunity here. We believe in empowering our employees, encouraging innovation, and promoting from within. Your ideas are heard. Your growth is supported. And your work has a real impact on our customers and the communities we serve. We’re hiring across the company in a variety of roles. Discover where your skills can take you and grow with us. Explore our openings and apply today. Your future starts here.

Requirements

Bachelor’s degree or equivalent work experience
2-3 years experience coordinating and supporting technical/business processes
Very strong customer and employee relationship skills
Very strong communication skills - written and verbal
Ability to handle confidential information
Computer skills include Microsoft Office and project management software
In-depth knowledge of the company’s services, departments, and service locations
Telecommunications industry experience
Statistical and analytical experience
Organizational, prioritization, and time management skills
Ability to foster a strong sense of urgency that puts the customer’s needs as priority one
Ability to operate a computer and communication devices daily
Ability to remain stationary majority of day
Ability to communicate with employees verbally and in writing daily
Ability to handle interruptions daily
Ability to work well without close supervision
Ability to work outside normal business hours to meet project deadlines
Ability to travel occasionally
Ability to maintain regular and punctual attendance

Nice To Haves

Maintains technical knowledge of GPC products and services.

Responsibilities

Collaborates with residential sales team to align FTTH program with market demand and growth objectives.
Supports implementation of sales tools, systems, and campaigns across sales and operational teams.
Optimizes residential sales and order-to-install workflows to improve conversion and efficiency.
Ensures alignment between sales commitments and operational delivery, driving net customer additions.
Partners with dispatch, installers, and district managers to align sales activity with installation capacity and timelines.
Works with field teams to incorporate installation feedback and identify upsell opportunities.
Collaborates with Customer Response Center (CRC) teams to align inbound sales, save efforts, and customer communications.
Monitors end-to-end performance from order through activation, reducing cancellations and improving customer experience.
Develops project plans, timelines, and budgets for residential sales initiatives.
Defines project scope, objectives, and deliverables.
Coordinates resources and assigns tasks to team members.
Monitors project progress and ensure milestones are met on schedule.
Maintains regular communication with management and stakeholders.
Communicates project status to leadership and stakeholders.
Facilitates meetings with cross-functional teams (sales, marketing, operations).
Manages expectations and resolves conflicts between parties.
Builds relationships with internal teams and external partners.
Applies standardized project management methodologies (Agile, Waterfall, etc.).
Creates and maintains project documentation and reports.
Tracks key performance indicators (KPIs) and metrics.
Identifies process improvements and implements best practices.
Identifies potential risks and develops mitigation strategies.
Ensures quality standards are maintained throughout projects.
Addresses issues and obstacles as they arise.
Conducts post-project evaluations and lessons learned sessions.
Collaborates with residential sales team and contractors to maintain high standards.
Collaborates with sales teams to understand requirements.
Supports implementation of sales tools, systems, and campaigns.
Helps optimize residential sales processes and workflows.
Ensures alignment between project outcomes and sales goals.
Remains on the forefront of new and emerging project management methodologies, practices, tools, standards, etc.
Maintains a working knowledge of GPC’s services and associated technologies.
Possesses a thorough understanding of GPC’s customer service/support best practices.
Attends technical training and related seminars to stay competent with the technologies commonly used by the company.
Follows all company and safety policies and procedures outlined in the GPC Employee Handbook and Policy Manual and GPC Accident Prevention Manual.
Forwards times sheets and reports to Manager as scheduled.
Reports/leaves work according to department policy.
Follows all Safety Policies and Procedures outlined in the GPC Accident Prevention Manual.
Performs self-inspections of the workplace and work habits daily.
Reports unsafe or hazardous working conditions.
Wears personal protective equipment as required.
Presents a courteous, well-groomed and professional image to customers, managers, co-workers and others in work-related situations.
Performs other related duties as assigned by management.