The Field Service Representative (FSR) is required to perform maintenance and sustainment tasks on complicated robotics equipment across the DoD portfolio. The FSR is responsible for curriculum revision and maintenance. Technical curriculum may involve electronics, welding, or more highly technical areas such as radio and electronics repair or operation of unmanned ground robots. This FSR uses a computer to organize and draft a curriculum that breaks a complex subject into blocks or units of instruction, creates graphics, and integrates them into curriculum. Courses may be instructor based, computer-based, simulator based, interactive, or non-interactive. This FSR also teaches short technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Incorporation of new curriculum in the teaching process (e.g., develops clarification or examples of application related to the subject matter), development and maintenance of classroom techniques that reflect professionalism and good discipline and enhance teaching, development of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject areas, and while acting as the testing officer, the conducting of test analysis and development or revision of test items. Attend conferences, demonstrations on equipment, doctrine, tactics, training development activities, professional education and training media. Schedules and coordinates use of training sites, logistics for shipping and facilities. Conducts After Action Reviews at the conclusion of training events and submits trip reports. Implements risk management activities in training. Adheres to quality assurance processes and guidance. Supports testing activities by setting-up test scenarios and delivers operator training to target audience. Develops Training Support Plans including lesson plans, media, student guides, practical exercises, evaluations, graphic training aids, visual aids and inert simulated devices. Performs work order maintenance on training fleet and fielded robots. Applies basic and some advanced technical knowledge to solve unusually complex problems that typically cannot be solved solely be referencing manufacturers' manuals or similar documents including determining the location and density of circuitry, evaluating electromagnetic radiation, isolating malfunctions, and incorporating engineering changes. Requires a detailed understanding of the interrelationships of circuits and judgment in planning work sequence, in selecting tools, testing instruments, and is reviewed for compliance with accepted practices. Work may be reviewed by the Supervisor for general compliance with accepted practices. Troubleshoots, maintains and repairs small, unmanned ground vehicles and related payloads; micro and mainframe computers and terminals; and industrial measuring, controlling equipment, and industrial calibration devices. This technician works under immediate supervision and achieves technical guidance, as required, from supervisor or higher-level technician. Applies technical knowledge of electronics principles in determining malfunctions and applies skill in restoring equipment operations. Maintenance and training requirements are accomplished both at home station and during mobile missions to units across CONUS and OCONUS to include austere settings with minimal life support. Security Clearance, or eligibility to receive one, is required. Position requires 25%-50% travel. Perform all other position related duties as assigned or requested.
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Job Type
Full-time
Career Level
Senior
Education Level
High school or GED