FSQA Lead Lab - Delta

Westrock Coffee Company•Conway, AR

About The Position

The FSQA Lab Tech Lead is a hands-on lead quality technician responsible for overseeing microbiological and analytical testing operations within the Micro Lab. The role combines technical testing, leadership, and collaborative problem-solving to support high-quality production standards and regulatory compliance. The position also supports training and inventory management, leads shift changes, troubleshoots testing and equipment issues, and responds to information requests from internal and external customers.

Requirements

High school diploma or GED.
At least one year of experience at Westrock Coffee.
At least one year of laboratory experience at Westrock Coffee.
Ability to understand and troubleshoot SafetyChain systems for laboratory data.
Experience and knowledge with Microsoft Office and Office-based database systems.
Ability to understand department documents.
Sound logic and attention to detail.
Ability to communicate comfortably and work with coworkers in a team environment.
Ability to follow schedules and verbal and written instructions.
Ability to read and speak English.
Excellent oral and written communication skills.
Sound math skills, including percent calculations, averages, means, and standard deviation.
Ability to follow standard operating procedures (SOPs).

Nice To Haves

Bachelor’s or associate degree in a science field or quality technology.
Experience in food manufacturing.

Responsibilities

Maintain laboratory housekeeping, including managing waste, cleaning benchtops and carts, sanitizing biological safety cabinets, and keeping the lab uncluttered.
Manage shipping and receiving packages for the Micro Lab.
Complete errands such as sample pickup, courier package drop-off, and outside-lab errands.
Collect samples for outside-lab testing, including water samples.
Perform finished-goods analytical testing of PET products and pre-retort cans.
Perform finished-goods microbiological and analytical testing of post-retort cans.
Conduct microbiological testing of finished products, water, air, environmental swabs, and internal sample requests.
Perform batching for B1, B2, C1, drum and tote, and all production lines.
Respond quickly to information requests from internal and external customers.
Perform caffeine testing on HPLC for all products.
Provide support for technician and supervisor responsibilities, including training and inventory management.
Lead shift changes.
Troubleshoot batching, other testing, and equipment.
Manage laboratory inventory.
Develop and implement training for technicians.