FSP Associate Manager Project Delivery
About The Position
The Associate Manager Project Delivery oversees daily line management for an assigned team, serving as a positive leadership and professional role model. The team may include Clinical Trial Managers, Start-up Team Managers, Country Activation Specialists, Payment Managers, and other project delivery-focused personnel. The role provides coaching and development support and is responsible for effective staff resourcing, alignment, training, and ongoing professional and technical development. The position collaborates with clinical operations senior management and executive staff on strategic planning and business development. Its primary focus is line and performance management of team members across monitoring modalities and environments, including FSO, FSP, and Government. The Associate Manager serves as an escalation point for performance concerns and training needs, supports adherence to company SOPs and WPDs, and works with the leadership team to address resourcing needs.
Requirements
- Bachelor's degree or equivalent and relevant formal academic or vocational qualification.
- Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 5 years.
- At least 1 year of leadership responsibility.
Responsibilities
- Manage and conduct induction and orientation programs for new employees.
- Ensure staff CVs, training records, position profiles, and experience profiles are complete and up to date.
- Support allocation activities through the local resourcing process and help project and functional leads optimize project operations.
- Escalate issues that may affect project deliverables.
- Deliver training on WPDs, SOPs, local requirements, and other clinical operations topics; identify training gaps and ensure requirements are met.
- Contribute to the development of training programs where appropriate.
- Participate in process improvement and development initiatives.
- Ensure understanding and facilitation of the risk-based monitoring approach.
- Alert management to quality issues, request QA audits as appropriate, and support audit responses from direct reports and project teams.
- Manage and review systems such as CTMS, Preclarus, and Clarity to evaluate employee and project metrics, KPIs, and project status.
- Evaluate staff work, including conducting remote or on-site PAVs to assess monitoring skills and project conduct when applicable.
- Manage staff, including interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations.
- Approve courses of action concerning salary administration, hiring, corrective action, and terminations.
- Review and approve time records, expense reports, leave requests, and overtime.
- Collaborate with clinical operations senior management and executive staff on strategic planning and business development.
- Act as an escalation point for performance concerns and training needs and collaborate with leadership on resourcing.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
