FSO Technician

Motorola Solutions•Charlotte, NC

2d•Onsite

About The Position

This department is dedicated to supporting Motorola Solutions, a large customer in the North Carolina Area. We provide break fix, 24-hour on-call support, preventive maintenance, administrative support, and third-party support. The role involves installing, maintaining, and repairing CCTV cabling infrastructure, including coaxial, CAT5e/6, and fiber, often routed through challenging environments. It also includes terminating, labeling, and testing various types of cabling, installing and maintaining rack-mounted equipment, performing routine health checks of field equipment, and installing peripheral electronics. Collaboration with cross-functional teams and participation in meetings and training sessions are also key aspects of the position.

Requirements

A valid driver's license
Minimum of 3 years of direct experience in a field technician or technical support role in one of the following fields: Low Voltage Security (IP Video Surveillance, CCTV Systems, IP Based Access Control.), Low Voltage or Data Network Cabling and Infrastructure, Network Device Management or Installations
Must be willing to travel to multiple states via company provided vehicle.
High School Diploma/GED with 3+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment or IT
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Strong preference for previous technical experience and working knowledge of Avigilon Products.
Experience installing, supporting and maintaining the following products is a plus: Avigilon cameras Lantronix and Cisco network switches Dell servers and desktops APC or Eaton UPS battery backups

Responsibilities

Install, maintain, and repair CCTV cabling infrastructure, including coaxial, CAT5e/6, and fiber, often routed through underground pathways, walls, ceiling trays, in-ground vaults and pull boxes, tech poles, fixed base and direct-buried poles, and other confined environments or challenging structures.
Terminate, label, and test voice, video, security, and data cabling; remove and dispose of outdated or abandoned cables.
Install or relocate camera drops, wall outlets, patch panels, power injectors, and various media converters.
Perform installation, maintenance, and repair work in and around outdoor modular and freestanding NEMA enclosures to ensure secure, weather-resistant housing for CCTV and related electronic equipment.
Install and maintain rack-mounted equipment including switches, patch panels, and cable management systems; conduct regular cleaning and preventative maintenance of network closets, data rooms, MDF/IDFs, etc.
Regularly communicate repair progress, priorities, and emerging issues to internal remote technical teams to maintain alignment and awareness of remote support requirements.
Escalate critical service issues as needed, ensuring continuous updates to the broader Service team on high-priority incidents that exceed standard resolution timelines.
Perform routine health checks and visual diagnostics of field equipment (cameras, encoders, field switches, media converters, etc.), identifying and reporting issues related to connectivity, performance, and functionality.
Install peripheral electronics such as monitors and displays, battery backups (UPS), PoE midspans, wireless access points, corporate and ruggedized network switches, racks, cabinets and various enclosures.
Assist remote technical resources with the onboarding of net-new and replacement devices, e.g., verifying VMS connectivity and point-and-aiming cameras for optimal field of view (FOV) coverage.
Transport and assemble wall and floor-mounted racks and cabinets; rack-and-stack various types of equipment, ranging from server, network and NVR appliances to patch panels, shelving and UPS systems.
Install, troubleshoot, and repair a variety of camera types in both indoor and outdoor environments, including fixed-lens, pan-tilt-zoom (PTZ), multi-lens, thermal, license plate recognition (LPR), explosion-resistant, and long-range or wide-area coverage solutions.
Regularly utilize ladders of various sizes to install, service, or repair CCTV cameras and related equipment mounted at elevated heights; operate man lifts where ladder access is impractical or poses safety concerns.
Collaborate with cross-functional teams, including design engineers, field technicians, project managers and various technical groups to address complex issues and ensure smooth integration of video surveillance systems into larger IT infrastructures.
Attend standups, technical project engagements and other team meetings.
Participate in training sessions surrounding new technologies, industry best practices and organizational compliance requirements.