FSO - Insurance - Life & Group Transformation - Policy Admin Technology Consulting - Manager

EY•Hartford, DC

5d•$142,600 - $297,200•Remote

About The Position

EY is seeking a Manager to join EY’s Business Transformation & Growth (BTG) practice. You will play a key role in helping life insurance, annuity and group benefits organizations modernize their operations, policy administration platforms, and customer and agent experiences. Our practice helps clients reimagine, modernize, and transform their operations, technology platforms, and customer experiences to create sustainable business value. As a Manager, you will lead complex business and technology transformation engagements or major workstreams from strategy and solution planning through implementation, release, operational readiness, and business adoption. Leveraging on your insurance industry knowledge, platform experience, and delivery leadership, you will work across multidisciplinary teams and multi-vendor environments to deliver measurable business outcomes. As a Manager, you will build trusted relationships with senior client stakeholders, translate business objectives into practical transformation roadmaps, develop high-performing teams, and contribute to the continued growth of EY’s Business Transformation & Growth (BTG) practice.

Requirements

Bachelor's degree and 6-10+ years of relevant professional experience
Eight or more years of relevant professional experience in consulting, insurance, financial services technology, or enterprise transformation.
At least five years of experience of experience within Life, Annuity, or Group Benefits insurance
Demonstrated experience leading large-scale business and technology transformation programs , major workstream, functional area, or platform capability.
Experience managing client relationships and leading cross-functional teams in complex delivery environments
Experience with one or more policy administration platforms including FAST (Verisk), FINEOS, ALIP, OIPA, DXC wmA/CyberLife, EXL LifePro, or comparable modern PAS solutions
Strong understanding of the Life & Annuity and group benefits value chain, including product configuration, underwriting, policy administration, servicing, and claims
Program management experience within onshore/offshore delivery models involving multiple vendors and stakeholders
Experience overseeing platform end to end requirements, design, configuration, integration, APIs, , and data migration efforts
Strong executive communication, presentation, and stakeholder management skills
Experience working across multi-vendor and geographically distributed delivery models.
Demonstrated ability to influence senior business and technology leaders
Strong analytical, problem-solving, and strategic thinking capabilities
Advanced proficiency with PowerPoint and Excel
Strong experience working within Agile frameworks, such as Scrum, Kanban, and SAFe practices.
Strong written and verbal communication skills, including experience presenting to senior business and technology stakeholders.
Willingness to travel up to 50% based on client needs

Nice To Haves

Advanced degree in Computer Science, Information Systems, Engineering, Business Administration, Economics, or a related field
Experience serving as a Business/Tech Lead, Delivery Lead, Solution Delivery Manager, Release Train Engineer, or Platform Transformation Lead
Experience with Agile and SAFe transformation programs
Experience supporting business development, proposal management, and account growth activities
Experience supporting life or annuity product launches, platform modernization, legacy conversion, or policy administration implementations.
Knowledge of term life, whole life, universal life, fixed annuities, indexed annuities, variable products, registered products, or payout capabilities.
Experience facilitating workshops, completing capability assessments, designing future-state processes, or defining product and platform requirements.
Experience with data migration, conversion, data quality, reconciliation, integration, and cutover activities.
Familiarity with SQL, ETL, APIs, test automation, DevOps, or cloud-enabled delivery.
Experience developing proposals, estimates, reusable assets, accelerators, training content, or thought leadership.
Relevant industry or delivery certifications, such as LOMA, AAPA, PMP, Scrum, or SAFe.

Responsibilities

Lead large-scale platform transformation programs with accountability for scope, quality, timelines, financial performance, resources, risks, dependencies, and outcomes.
Serve as a trusted advisor to client business and technology leaders, driving strategic outcomes and stakeholder alignment.
Advise senior business and technology stakeholders, providing clear insights and recommendations that support informed decision-making.
Translate client objectives into delivery strategies, transformation roadmaps, integrated plans, and measurable outcomes.
Coordinate client, EY, platform vendor, system integrator, and third-party teams to maintain alignment and resolve delivery challenges.
Lead workstreams across new business, underwriting, policy administration, billing, servicing, claims, disbursements, commissions, and reinsurance.
Translate product, , operational, compliance, and customer requirements into scalable platform solutions.
Guide clients in evaluating out-of-the-box capabilities, configuration options, customization trade-offs, and long-term platform sustainability.
Partner with product, architecture, configuration, integration, data, conversion, testing, release, and operations teams to maintain end-to-end solution alignment.
Support future-state process design, capability assessments, product-launch readiness, and the prioritization of implementation-ready requirements.
Establish governance forums, decision-making processes, escalation paths, and reporting that strengthen transparency and accountability.
Manage program milestones, financials, resource requirements, risks, issues, and inter-workstream dependencies.
Apply Agile, SAFe, DevOps, quality engineering, release management, and operational-readiness practices based on engagement needs.
Oversee platform configuration, integrations, data migration, policy conversion, testing, release readiness, cutover, and stabilization.
Maintain alignment with applicable architecture, security, compliance, quality, and contractual requirements.
Apply AI, automation, analytics, and reusable accelerators to improve productivity, delivery quality, decision-making, and client outcomes.
Lead, coach, and mentor consulting teams, fostering accountability, collaboration, inclusion, and continuous improvement.
Build high-performing multidisciplinary teams through effective resource planning, role clarity, delegation, feedback, and performance management.
Support career development, skills growth, knowledge sharing, and leadership development.
Facilitate internal and client-facing workshops on insurance processes, platform capabilities, and implementation practices.
Support account growth through client relationship management, opportunity identification, and proposal development.
Contribute to solution shaping, estimations, client presentations, and pursuit activities.
Develop reusable methods, accelerators, training materials, and thought leadership that strengthen EY’s insurance transformation capabilities.
Monitor insurance, policy administration, AI, data, and automation trends to identify opportunities for client value and practice growth.
Stay current on emerging technologies and market trends to identify opportunities for client value creation and operational efficiency.