FS Sales Operations Rep

Vishay Precision Group • Ontario, CA

3d • Onsite

About The Position

VPG is seeking a Customer Service Rep to join its team in Ontario, California. The role is a key point of contact for customers, supporting the sales process from inquiry through delivery. The representative works with customers, sales teams, warehouse operations, planning, logistics, and finance to provide a seamless customer experience, support operational efficiency, and contribute to business growth. The position involves handling customer communications and transactions, coordinating order fulfillment, maintaining CRM and business-system records, supporting key accounts, and contributing to process improvements.

Requirements

• High school diploma or equivalent required.
• Minimum 2 years of experience in inside sales, customer service, order management, or a related role.
• Experience working with CRM systems; Salesforce preferred.
• Strong computer skills, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Highly organized, self-motivated, and results-oriented.
• Strong problem-solving and decision-making skills.
• Ability to work effectively both independently and as part of a team.

Nice To Haves

• Post-secondary education is an asset.
• Experience in manufacturing, industrial, technical, or distribution environments is preferred.

Responsibilities

• Respond to customer inquiries about products, pricing, lead times, and order status.
• Prepare and process quotations, purchase orders, order acknowledgements, invoices, and shipping documentation.
• Manage customer orders from entry through delivery, ensuring accuracy and on-time fulfillment.
• Follow up on customer requests, expedite orders, and provide timely updates on open orders.
• Maintain leads, opportunities, quotes, and customer records within Salesforce CRM.
• Coordinate with warehouse, planning, and logistics teams to support customer delivery requirements.
• Recommend alternative products and solutions when inventory or supply constraints arise.
• Support key customer accounts by managing forecasts, open-order reports, and shipment schedules.
• Use EDI and business systems to process customer transactions and retrieve forecasting information.
• Partner with finance to assist with customer account inquiries and shipment release requirements.
• Maintain organized documentation and support compliance and audit requirements.
• Contribute to process improvements that enhance customer satisfaction and operational performance.

Benefits

• Medical, dental, and vision insurance
• Life and AD&D insurance
• Disability insurance
• Flexible spending account (FSA)
• Voluntary critical illness and accidental injury insurance
• Company 401(k) plan with 4% employer match; employee and employer contributions are 100% vested upon hire
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED