Frozen Food/Lead Clerk

Kroger•West Valley City, UT

About The Position

The Frozen Food/Lead Clerk supports the day-to-day operations of the Frozen Foods department and directs and supervises its functions, duties, and activities. The role aims to provide exceptional customer service, maintain a safe and clean environment, achieve department sales and profit goals, and monitor quality assurance standards. The clerk supports the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must be at least 18 years of age.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail experience.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable laws and company guidelines.
Help customers feel welcome and appreciated by answering questions about products and the store.
Maintain product knowledge and answer questions or make product suggestions.
Develop and implement a department business plan.
Understand the store layout and locate products.
Create and execute sales promotions with store management.
Inform and educate department associates about current, upcoming, and special promotions, especially those affecting frozen foods.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current with present, future, seasonal, and special advertisements.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.