FROZEN FOOD/LEAD CLERK

The Kroger Co.•New Albany, IN

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve department sales and profit goals and monitor and control established quality assurance standards. Direct and supervise department functions, duties, and activities, and support the day-to-day operations of Frozen Foods. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must be at least 18 years of age.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop adequate schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Maintain a positive attitude.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions in partnership with store management.
Inform and educate associates about current, upcoming, and special in-store promotions, particularly those affecting Frozen Foods.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current with present, future, seasonal, and special advertisements.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Adhere to food safety regulations and guidelines.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.