Frozen Department Manager

Hy-Vee • Sioux City, IA

1d • Onsite

About The Position

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price. This role requires a positive attitude, creating an atmosphere of friendliness and fun through flexibility and teamwork. The manager will generate a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service, and setting a good example. The manager will also be responsible for recruiting, hiring, training, supervising, disciplining, and evaluating all department employees. This role involves analyzing sales and trends, planning displays and promotions, and ensuring proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product. The manager must also understand and troubleshoot equipment and ensure maintenance is performed, while maintaining strict adherence to department and company guidelines related to personal hygiene and dress. The position is responsible for company assets, including equipment and merchandise, and has access to confidential information including employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

Requirements

• High school diploma or over one year of related work experience.
• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
• Must be 18+

Nice To Haves

• Attends meetings and seminars and participates in continuing education.

Responsibilities

• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Presents the freshest and best quality product at a competitive retail price.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays, checks in delivered merchandise, and works in the sales area.
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
• Performs departmental duties as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.
• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
• Has the authority to approve employee discipline.
• Has the authority to recommend employee transfer, discharge, and salary increases.

Benefits

• Employment is contingent upon the successful completion of a pre employment drug screen.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED