Frontline Resolution Engineer
About The Position
Our client is a Global Financial Services Firm located in Salt Lake City, Ut. They are seeking a Frontline Resolution Engineer. Frontline Resolution is responsible for: Maintaining and supporting the the firms global network infrastructure. Troubleshooting, resolving incidents, providing RCA and recommendation to clients. Engage and work with multiple carriers and hardware vendors. Execute break fix changes to remediate hardware failure to normalize the environment. Complete ownership of resolution for Sev1, Sev2 and critical Sev3 incidents and client escalations. An Individual in this role will be part of a diverse global network frontline engineering team responsible for production support, monitoring the global network, break fixes, carrier and vendors engagement and escalation. Product life cycle management for the network infrastructure, including both internal and external connectivity.
Requirements
- Understanding of networking technologies, and protocols. (TCP/IP, Routing, Switching, VLANs, Firewalls, Carrier Circuits, Ethernet)
- Technical experience using any of the following: Cisco Routers & Switches, Nexus, ASR, ISR product lines, Cisco IOS, NX-OS, Juniper and Netscreen firewalls, GRE/IPSec
- Experience troubleshooting network connectivity and various network protocols - LAN, WAN, MAN, BGP. OSPF, TCP.
- Knowledge and experience working with network management tools - network monitoring, splunk etc.
- Excellent analytical, problem-solving and decision-making skills
- Highly self-motivated and the ability to work independently as well as in a global team environment.
- Good communication, presentation and interpersonal skills
Nice To Haves
- Experience working in the finance industry and an enterprise network
- Experience automating Network functions is a plus.
Responsibilities
- Maintaining and supporting the the firms global network infrastructure
- Troubleshooting, resolving incidents, providing RCA and recommendation to clients
- Engage and work with multiple carriers and hardware vendors
- Execute break fix changes to remediate hardware failure to normalize the environment
- Complete ownership of resolution for Sev1, Sev2 and critical Sev3 incidents and client escalations
- Production support, monitoring the global network, break fixes, carrier and vendors engagement and escalation
- Product life cycle management for the network infrastructure, including both internal and external connectivity
- Work with a global network team on troubleshooting network incidents
- Provide network support collaborating with cross platform teams such as Voice, multi media, market data, trading, storage, information security and Data center
- Maintain accurate network diagrams, inventory and documentation for network infrastructure
- Follow established network policies and procedures for preparing and executing break fix changes, handling incidents and escalations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
