LEGOLAND California- Frontline Host

LEGOLAND Parks • Carlsbad, CA

5d • $18 - $18 • Onsite

About The Position

As a Frontline Host, you'll help create unforgettable experiences for guests across Admissions, Attractions, Retail, and Guest Experiences. From welcoming families at the front gate to supporting rides, shows, and retail locations, you'll play a key role in delivering exceptional guest service while maintaining a safe and fun environment.

Requirements

• Candidates must be at least 18 years of age.
• Weekday availability and availability to work at least one weekend day on a regular basis.
• Flexibility to work evenings, weekends, holidays, and peak operating periods.
• Strong guest service and communication skills.
• Ability to work as part of a team in a fast-paced environment.
• Basic math and computer skills.
• Ability to remain focused and attentive in busy operational settings.
• Sound judgment and the ability to act quickly during operational or emergency situations.
• Visual and auditory ability to identify and respond to incidents and safety concerns.

Nice To Haves

• Experience in a theme park, hospitality, retail, entertainment, recreation, or guest-facing environment.
• Previous guest service experience.
• Experience operating point-of-sale systems.
• High School Diploma, GED, or equivalent combination of education and experience preferred.

Responsibilities

• Welcome guests and create a positive first impression.
• Scan tickets and memberships and assist with ticket sales.
• Conduct bag checks and support accessibility needs.
• Help resolve ticketing and entry concerns with Guest Services and Leadership.
• Assist guests with merchandise purchases.
• Operate point-of-sale systems and process transactions.
• Maintain stock levels, displays, and store cleanliness.
• Recommend products and enhance the guest experience.
• Monitor play areas and attractions.
• Learn and follow ride operating and safety procedures.
• Assist guests and provide clear operational instructions.
• Maintain focus and professionalism in a busy environment.
• Support shows, educational activities, and LEGO® building experiences.
• Assist with guest flow and venue operations.
• Help prepare and maintain guest areas through cleanliness, safety checks, and restocking supplies.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED