Frontend Engineer (AWS)

State Farm•Dunwoody, GA

1d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! This is a HYBRID role. Qualified candidates must live or relocate within a 180-mile radius of a hub location (Bloomington, IL; Richardson, TX; Tempe, AZ; Dunwoody, GA) and should plan to spend time working from home and some time working in the office as part of our hybrid work environment. Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. Team Thundercloud owns Hercules Rep Desktop which is the primary interface for all Contact Center representatives. We enable business outcomes for the business to reduce average handle time, first contact resolution, and customer satisfaction. We are actively building towards our future platform which includes migration to Angular, micro-frontends, and module federation. We are seeking a self-driven Software Engineer to join Team Thundercloud. The ideal candidate must have a successful track record of software delivery, deployment, and bring an innovative mindset. In this Engineer role, you will play a pivotal part in driving out the team’s future strategy, implementing best engineering practices, and contributing to data-driven product development. You will collaborate closely with Claims, Operations, and other cross-functional teams to deliver high-quality solutions that support the business goals for the contact centers. If you want to work in a fast-paced, creative environment with high levels of exposure to many departments and work with cutting-edge technology, we want to hear from you!

Requirements

2 plus years with frontend development using JavaScript frameworks like Angular.js or React.
Working experience with AWS services (Lambda, S3, Cloudfront, Route53, CloudWatch etc.)
Experience contact center services/tech (Amazon Connect, Contact Routing, Call Recording, Screen Capture, etc)
Experience with CI/CD pipelines (GitLab, Jenkins) and Infrastructure as code tools (Terraform/Opentofu)
Understanding of responsive design and modern UI/UX principles and components
Familiarity with platform monitoring / observability tools and quality assurance practices.
Ability to independently research, learn, and implement new technologies and approaches with minimal direction; comfortable operating in ambiguity and driving work forward
Strong collaboration and communication abilities.
Problem-solving mindset with focus on delivering business value.
Enthusiasm for innovation, diversity of thought, and new ideas
Ability to quickly adapt to a changing environment
Navigate the organization and collaborate across teams and departments.

Responsibilities

Play a pivotal part in driving out the team’s future strategy.
Implement best engineering practices.
Contribute to data-driven product development.
Collaborate closely with Claims, Operations, and other cross-functional teams to deliver high-quality solutions that support the business goals for the contact centers.