Frontend Engineer (AWS)

State Farm • Dunwoody, GA

11h • Hybrid

About The Position

Team Thundercloud owns Hercules Rep Desktop, the primary interface used by Contact Center representatives. The team supports business outcomes including reducing average handle time, improving first contact resolution, and increasing customer satisfaction. It is building toward a future platform that includes migration to Angular, micro-frontends, and module federation.

The Frontend Engineer will contribute to the team’s future strategy, implement engineering best practices, and support data-driven product development. The role collaborates with Claims, Operations, and other cross-functional teams to deliver high-quality solutions for contact centers. The successful candidate has a track record of software delivery and deployment and brings an innovative mindset.

This is a hybrid role. Qualified candidates must live or relocate within 180 miles of a listed hub and should expect to work both from home and in the office. Applicants must already be eligible to work lawfully in the United States; sponsorship is not available.

Requirements

• At least 3 years of frontend development experience using JavaScript frameworks such as Angular.js or React.
• Working experience with AWS services such as Lambda, S3, CloudFront, Route 53, and CloudWatch.
• Experience with contact center services or technology such as Amazon Connect, contact routing, call recording, or screen capture.
• Experience with CI/CD pipelines such as GitLab or Jenkins and infrastructure-as-code tools such as Terraform or OpenTofu.
• Understanding of responsive design and modern UI/UX principles and components.
• Familiarity with platform monitoring or observability tools and quality assurance practices.
• Ability to independently research, learn, and implement new technologies and approaches with minimal direction, operate amid ambiguity, and drive work forward.
• Strong collaboration and communication abilities.
• Problem-solving mindset focused on delivering business value.
• Ability to adapt quickly to a changing environment, navigate the organization, and collaborate across teams and departments.
• Must be eligible to lawfully work in the United States immediately; employer sponsorship for U.S. work authorization is not available.
• Must live or relocate within 180 miles of a listed hub location.

Responsibilities

• Help drive the team’s future strategy.
• Implement engineering best practices.
• Contribute to data-driven product development.
• Collaborate with Claims, Operations, and other cross-functional teams.
• Deliver high-quality solutions that support contact center business goals.

Benefits

• Annual raise and bonus; potential yearly incentive pay up to 15% of base salary.
• Health and wellbeing programs, with State Farm paying most of the healthcare premium and multiple medical plan options.
• Vision, dental, telemedicine, and access to 24/7 mental health professionals.
• Industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
• Fertility, IVF, and adoption assistance.
• College coaching, national discount programs, financial workshops, and free financial coaching.
• Time-off policies, initially up to 20 days annually, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service or education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Free financial advisors and a 401(k) plan with company contributions up to 7% of salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed