Frontend Capability Manager

Accesa

3d•Hybrid

About The Position

We are looking for an experienced Capability Manager to oversee a talent pool of approximately 50–70 people within a Chapter Stream. The role ensures integrated workforce management, delivery readiness, and employee engagement, balancing business objectives with individual aspirations.

Requirements

Proven experience managing medium-to-large technical teams
Strong skills in staffing, bench management, and rate-to-role alignment
Solid expertise in performance management and career development
Hands-on involvement in capability building, skills mapping, and technical growth
Excellent collaboration with Delivery, People Office, and Growth/Recruitment functions
Strong conflict resolution and stakeholder management skills
Experience with retention strategies and employee engagement tools (e.g. eNPS, Officevibe)
Financial acumen in staffing, labor cost, and project profitability
Familiarity with agile delivery models and IT services
Advanced English communication skills (written and spoken)

Responsibilities

Anticipate and manage bench-related risks, identify available or transitioning employees, and ensure efficient allocation across projects
Ensure development and skills mapping are aligned with upcoming project demands to maximize readiness and performance outcomes
Actively contribute to staffing discussions, recommend optimal team compositions, and balance cost-effectiveness with technical excellence
Provide input to Tribe Leads and Project Managers on delivery impact, performance gaps, and skill alignment
Drive project efficiency by monitoring rate-to-role fit and ensuring staffing decisions support profitability and capability match
Mentor and support employees through personalized development plans, goal setting, and continuous learning opportunities
Lead the full performance lifecycle including 1:1s, evaluations, PIPs, and salary discussions
Actively monitor eNPS/Officevibe feedback, foster inclusion, and address early signs of disengagement to maintain morale and retention
Mediate issues between employees and project stakeholders, ensuring a fair and constructive outcome
Participate in recruitment processes, validate technical fit with Chapter Stream Leads, and ensure smooth transitions into projects
Act as a company ambassador, promoting values, initiatives, and community involvement to strengthen team engagement
Maintain accurate records in HR systems regarding skills, staffing, and growth plans
Follow governance processes for people, financials, and staffing to ensure consistency and quality
Provide regular updates to Chapter Area Managers and Chapter Stream Leads on team dynamics, risks, and morale trends
Manage labor costs, bench-related expenses, hiring decisions, and learning investments responsibly
Continuously improve processes, reporting, and team workflows to increase efficiency and impact
Maintain a reasonable attrition level, ensuring alignment with established company targets and proactively addressing retention risks
Safeguard and improve eNPS scores within the assigned talent pool by fostering motivation, trust, and continuous feedback
Ensure optimal allocation and workforce readiness so that the team can meet current and future delivery demands
Provide employees with project opportunities that balance business objectives with individual aspirations, driving both satisfaction and performance