Front Store Supervisor

Shoppers Drug Mart•Tillsonburg, ON

1d•Onsite

About The Position

Managing the customer service functions, including cash, cashiers and merchandising. Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Requirements

Computer literate
Organized
Efficient time management skills
Knowledge of products and supplies

Nice To Haves

Planning, Judgement and Decision Making
Independent thinking as it relates to organizing store
Problem solving is essential to ensure customer satisfaction

Responsibilities

Ensures cashier/merchandising staff comply with all store policies and operating procedures
Trains cashiers/merchandisers in job functions
Provides on-going guidance and instruction
Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
Ensures store employees present proper image to the public in accordance with Uniform Policy
Answers inquiries regarding location of product, rainchecks, etc.
Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
Promotes the CSI Survey
Ensures shelves are clean and organized with proper rotation
Ensures product displays are set up and taken down as directed by the AFSM/FSM
Ensures standards of housekeeping and store image are maintained
Complies with all Health and Safety requirements
May be asked to perform clerical and banking duties
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the store
Perform other duties as required including Cashier duties when necessary