Front Store Supervisor

Shoppers Drug MartTillsonburg, ON
Onsite

About The Position

Managing the customer service functions, including cash, cashiers and merchandising. Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Requirements

  • Computer literate
  • Organized
  • Efficient time management skills
  • Knowledge of products and supplies

Nice To Haves

  • Planning, Judgement and Decision Making
  • Independent thinking as it relates to organizing store
  • Problem solving is essential to ensure customer satisfaction

Responsibilities

  • Ensures cashier/merchandising staff comply with all store policies and operating procedures
  • Trains cashiers/merchandisers in job functions
  • Provides on-going guidance and instruction
  • Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • Ensures store employees present proper image to the public in accordance with Uniform Policy
  • Answers inquiries regarding location of product, rainchecks, etc.
  • Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
  • Promotes the CSI Survey
  • Ensures shelves are clean and organized with proper rotation
  • Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • Ensures standards of housekeeping and store image are maintained
  • Complies with all Health and Safety requirements
  • May be asked to perform clerical and banking duties
  • Complies with all store policies and procedures
  • Complies with loss prevention policies and procedures and ensures they are executed in the store
  • Perform other duties as required including Cashier duties when necessary

Benefits

  • purchase discount program
  • flexible and varied schedules
  • competitive pay
  • online learning through Academy
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