Front Services Supervisor
Snoqualmie Casino & Hotel•Snoqualmie, WA
•Onsite
About The Position
As the Front Services Supervisor at Snoqualmie Casino & Hotel, you play a critical role in supporting the management and operation of our front service departments, including transportation/shuttle operations, valet parking, and bell services. Reporting to the Front Services Manager, your role ensures that all operations run smoothly and efficiently, contributing to an outstanding guest experience from the first point of contact.
Requirements
- High School Diploma / GED or equivalent.
- Two (2) years of experience in front service operations including Valet or Bell.
- Knowledge of operational logistics related to transportation, valet services, and bell services.
- Valid Washington State driver’s license (driving record will be checked to meet criteria in “Conditions of Employment”).
- Strong leadership skills with the ability to effectively manage and motivate a team.
- Excellent customer service skills with a proactive approach to addressing guest needs and enhancing their experience.
- Strong organizational and multitasking skills, with the ability to manage multiple tasks in a high-pressure environment.
- Effective communication skills, capable of handling both guest and team interactions with diplomacy and tact.
- Strong problem-solving abilities, with a knack for quick thinking and resolving issues efficiently.
- Must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission.
- Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I).
- DOT panel testing is required for the Driver position.
Nice To Haves
- One (1) year of experience leading others in a supervisory or lead role.
- Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.
Responsibilities
- Supervise the daily activities of the transportation, valet, and bell team to ensure services are delivered with high standards of professionalism and efficiency.
- Assist in scheduling, training, and managing the front services team, ensuring they are well-prepared to meet the day’s demands.
- Handle guest inquiries and concerns regarding front services, ensuring issues are resolved to the guest's satisfaction.
- Monitor the quality of work and adherence to customer service standards within the front services teams. Conduct regular checks and provide feedback to team members.
- Ensure compliance with all safety regulations within the front services operations. Assist in maintaining the equipment and vehicles used in front services.
- Assist the Front Services Manager in administrative duties such as reporting, budget tracking, and resource allocation.
- Other duties as assigned.
Benefits
- 100% employer-paid medical, dental, vision, and prescription coverage
- Competitive family rates starting after 60 days
- 401(k)
- Employer-paid life insurance
- Long-term disability
- Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years
- Option to cash out PTO twice annually
- Free meals
- Parking
- Paid breaks
- 40c/gallon gas discount
- Exciting giveaways like concert and sports tickets
- Access to tuition reimbursement
- Certification programs
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
