Front Services Attendant (Valet)

Jamul Casino•Jamul, CA

32d•Onsite

About The Position

The Front Services person will be responsible for assisting guests with check-in/check-out processes, provide guests with information and assistance with hotel and room amenities, assist with all vehicle and luggage needs, while maintaining AAA 4 diamond service standards. Valet/Bell Attendants will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team).

Requirements

Must have a valid California Driver’s license
Exceptional detail and follow-up skills.
Excellent phone and radio etiquette
Ability to communicate effectively with guests, as well as all levels of team members
Ability to drive cars of all types
Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
Obtain and maintain a gaming license with gaming commission.
Excellent and consistent guest service
Strong communication and interpersonal skills
Ability to multitask and stay organized
Dependability and punctuality
Maintain a Positive and Enthusiastic Energy Level
Maintain a professional and composed demeanor in all interactions
Ability to earn and maintain Gaming License.
Valid Driver’s license.
Must be insurable by Jamul Casino Resort insurance policy.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Nice To Haves

Spanish and/or Tagalog language skills highly preferred.

Responsibilities

Manage Incoming and outgoing bell desk calls
Handle guest check-ins and check-outs
Assist guests with luggage, directions, and special requests
Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed
Assist guests with short-term baggage storage
Maintain P.L.A.Y. Steps of Service and AAA 4 diamond service standards, conducting all interactions in a friendly and attentive manner
Assist Full Valet Operation as directed
Parks guest vehicles in specified areas in an efficient and safe manner
Retrieves guest vehicles from specified areas in an efficient and safe manner
Performs drive-and-park assignments per department policies and procedures
Ensures prompt reporting of any incidents to Valet Supervisor
Provides information to guests via phone and in-person at the Valet Dispatch Desk about valet services, general casino and promotions and events.
Must be knowledgeable and remain up-to-date regarding casino and resort amenities, promotions and events
Other duties and responsibilities as assigned across all areas of the department