Front Parts Counter Associate - 2nd Shift

Kriete Truck Centers • Stevens Point, WI

5d

About The Position

Kriete Truck Centers is seeking an enthusiastic, customer-oriented Front Parts Counter Associate to help customers with their parts needs and support the service departments. The role includes helping customers identify and order parts, processing orders, maintaining accurate records, and assisting with parts ordering or pulling when needed. It is primarily customer-facing and involves building new customer relationships while maintaining existing ones. The ideal candidate is energetic, customer-focused, team-oriented, and committed to excellence.

Requirements

• High school diploma or equivalent.
• Valid driver's license and clean driving record.
• Strong work ethic and proactive attitude in a fast-paced, service-driven environment.
• Strong customer service skills and a solution-oriented approach.
• Excellent verbal and written communication skills.
• Proficient computer skills and ability to learn dealer management and inventory software.
• Ability to use digital tools to support customer and inventory needs.
• Ability to lift up to 50 pounds and walk, reach, kneel, climb, and stand for extended periods.
• Attention to detail when inspecting parts and processing customer orders.
• Ability to safely operate machines, motor vehicles, hand tools, and job-specific equipment as needed.

Nice To Haves

• Forklift operation experience.
• Prior experience in parts sales, inventory management, or parts software.
• Experience in a customer-facing role, with demonstrated ability to build relationships and provide value-added service.

Responsibilities

• Provide friendly, professional, and efficient service to customers and fellow team members.
• Help customers select required parts, identify companion parts, and learn about current promotions or pricing specials.
• Respond promptly and accurately to inquiries about prices, availability, and part specifications.
• Pull, package, and prepare parts for customer pickup or delivery, processing orders accurately and on time.
• Communicate out-of-stock items, special orders, and back-orders to the parts manager and work together on solutions.
• Submit emergency parts orders when necessary and notify customers promptly when orders are ready.
• Maintain accurate estimates, invoices, and special-order records.
• Participate in training to stay current on product knowledge, OEM updates, and vendor offerings.
• Keep the parts counter, desk, and inventory area clean and organized.
• Support the parts manager in maintaining a lost-sales tracking program.
• Maintain professionalism, teamwork, and respect in all interactions.
• Perform additional duties as assigned by the department manager.

Benefits

• Starting pay up to $26 per hour; pay is based on education and/or experience.
• 401(k) with employer match.
• Health, dental, and vision insurance.
• Paid time off.
• 10 paid holidays.
• Referral program.
• Tuition reimbursement.
• Performance incentives.
• Safety boot and prescription safety glasses reimbursement programs.
• Paid job training.
• Career advancement opportunities.
• Employer-paid basic life and short-term disability insurance.
• Optional long-term disability and additional supplemental insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED