Front Counter Parts Associate - 2nd Shift

Kriete Truck Centers • Fond Du Lac, WI

6d

About The Position

Kriete Truck Centers, a third-generation, family-owned truck dealership group founded in 1951, is hiring a customer-oriented Front Parts Counter Associate. The role provides assistance with customers’ parts needs, including identifying parts, processing orders, and maintaining accurate records. Associates also support service departments with parts ordering and pulling, while building new customer relationships and maintaining existing ones. The ideal candidate is energetic, customer-focused, team-oriented, and committed to excellence.

Requirements

• Strong work ethic and proactive attitude in a fast-paced, service-driven environment.
• Strong customer-service skills and a solution-oriented approach.
• Excellent verbal and written communication skills.
• Proficient computer skills and ability to learn dealer management and inventory software and navigate digital tools.
• Ability to lift up to 50 pounds and walk, reach, kneel, climb, and stand for extended periods.
• Attention to detail when inspecting parts and processing orders.
• Ability to safely operate machines, motor vehicles, hand tools, and job-specific equipment as needed.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record.

Nice To Haves

• Forklift operation experience.
• Prior experience in parts sales, inventory management, or parts software.
• Experience in a customer-facing role, with demonstrated ability to build relationships and provide value-added service.

Responsibilities

• Provide friendly, professional, and efficient service to customers and team members.
• Help customers select parts, identify companion parts, and learn about current promotions or pricing specials.
• Respond promptly and accurately to inquiries about prices, availability, and part specifications.
• Pull, package, and prepare parts for customer pickup or delivery, ensuring orders are accurate and timely.
• Coordinate with the parts manager on out-of-stock items, special orders, and back-orders.
• Submit emergency parts orders when needed and notify customers when orders are ready.
• Maintain accurate estimates, invoices, and special-order records.
• Participate in training to keep current on product knowledge, OEM updates, and vendor offerings.
• Keep the parts counter, desk, and inventory area clean and organized.
• Support the parts manager in maintaining a lost-sales tracking program.
• Uphold the company’s standards of professionalism, teamwork, and respect.

Benefits

• Starting pay up to $26 per hour, based on relevant experience.
• 401(k) with employer match.
• Health, dental, and vision insurance.
• Paid time off.
• 10 paid holidays.
• Referral program.
• Tuition reimbursement.
• Performance incentives.
• Safety boot and prescription safety glasses reimbursement programs.
• Paid job training.
• Career advancement opportunities.
• Employer-paid basic life and short-term disability insurance.
• Optional long-term disability and additional supplemental insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED