Front Operations Patient Coordinator

Caring Health Center•Springfield, MA

36d•Hybrid

About The Position

The Front Operations Patient Coordinator is responsible for managing patient data entry, scheduling appointments, and ensuring a professional and efficient front office environment. This role requires strong organizational and communication skills, attention to detail, and the ability to multitask in a fast-paced medical setting. The coordinator will interact with patients, personnel, and the public, handling inquiries and maintaining confidentiality.

Requirements

High school diploma with 1-2 years related experience.
Knowledge of medical terminology preferred.
Knowledge of Health Insurance Portability and Accountability Act (HIPAA).
Detail-oriented; able to work accurately and efficiently in a fast paced environment where multi-tasking is required.
Must have strong time management and organization skills and self-discipline.
Bilingual, articulate in conversational interpretation.
Must possess the ability of positively interacting with patients, personnel, visitors and the general public.
Must show discretion in the handling of confidential information.
Must possess the ability to work independently, problem solve and make decisions when necessary.
Computer literate in basic word processing applications and data entry.
Friendly, reliable, and professional both in behavior and appearance.
Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public.
Ability to use a computer, work at a computer workstation, viewing a CRT and have some knowledge of a keyboard.
Requires rotation with other front office personnel with little or no notice and can be between facilities.
Required to cover later clinic hours including weekends between any Caring Health Center locations.

Nice To Haves

Previous experience in the medical field as a medical assistant, switchboard/call center/receptionist, medical records coordinator or insurance professional.

Responsibilities

Responsible for the accuracy and completeness of the data entry of patient information into the computer, including various patient details and insurance information.
Efficiently schedules medical appointments for both returning and new patients.
Maintains current knowledge of appointment time requirements for different patient visit categories, physician preferences, and work schedules.
Oversight of all patient/visitor activity, understanding the reason for their presence in the clinic.
Coordinates and schedules appointments for the deaf and hearing impaired.
Makes patient reminder calls in a timely fashion.
Maintains confidentiality of all Health Center information.
Responsible for the creation, implementation, and management of standard operating procedures.
Prepares and provides reports as required to management and other staff.
Tracks attention to patient/visitor needs and determines whether they are met in a timely fashion.
Ensures that the waiting area, front entry, and reception desk are orderly and professional in appearance.
Monitors safety and noise level in the waiting area.
Handles inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.
Refers acutely ill patients to nursing for triage, either in person or over the phone.
Verifies patient eligibility via Internet access Eligibility Data Service (EDS) and other systems.
Completes required paperwork for the intake process.
Prepares and dispenses appropriate forms to patients.
Inquires of all patients about any change in address, phone, financial, or insurance status.
Photocopies identity and income statements, check stubs, and routes patients with incomplete information to the Front Office Operations Manager.
Assists patients in filling out forms, reviews medical and intake forms for accuracy and completeness.
Assists with interpretation and recruits other language interpreters as needed.
Provides information to patients regarding entitlement policies and procedures under the supervision of the Front Office Operations Manager.
Assists with scheduling and check out of patients.
Maintains a daily log of patient encounters.
Provides a daily report of new patient visits as required.
Carries out other tasks as requested in situations where participation may be required.
Maintains work area in a clean, organized, and orderly fashion.
Maintains adequate supplies of necessary intake paperwork and orders as appropriate.
Performs data entry as required for the patient intake process.
Receives and forwards all incoming phone calls as appropriate (triage nurse, interpreters, outreach, or administrative departments, etc.) in a friendly manner.
Takes messages from callers as necessary, especially on behalf of the President/CEO or other management level staff.
Facilitates general telephone operations.
Performs computerized word processing or data processing.
May assist patients or staff with bilingual interpretation as time permits.
Assists staff in identifying/contacting external office support services.
Provides customer support and assists in resolving issues presented by patients or identified within the organization.
Assists with medical records management and creation as required.
All other duties as required.