Front Office- Full Time

Md Pediatric Associates•Flower Mound, TX

2d•Onsite

About The Position

MD PEDIATRIC ASSOCIATES is seeking a Full Time Front Office professional. This role requires a high level of integrity, professionalism, initiative, and excellent interpersonal skills, with a strong focus on confidentiality, patient focus, time management, communication, organization, and high energy. The position is responsible for managing the front office operations in a medical setting, ensuring efficient patient check-in, administrative processes, and maintaining a positive patient experience.

Requirements

High School Diploma or Equivalent required
One (1)+ years of customer service experience required
Basic knowledge of computers and programs
Time management skills
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Nice To Haves

One (1)+ years in a medical office setting preferred
Basic knowledge of medical terminology preferred.
Demonstrates excellence in customer service
Demonstrates strong written and verbal communication skills

Responsibilities

Adheres to MDPA Code of Conduct, Mission, Vision, and Value Statements
Treat patients, visitors and colleagues with compassion and respect
Places emphasis on patient quality and customer service
Works assigned schedule and notifies Management of absence or tardiness according to policy and practice
Work with all staff to ensure efforts are coordinated and that patients receive high quality care and services
May be required to cover other shifts and may be required to help cover another clinic locations
Check in patients in a timely manner and ensure all check in procedures are followed.
Keep patient informed of clinic process
Keep the clinic clean, orderly and in compliance with company policy and standards.
Ensures a pleasant waiting room and monitors adequate patient/visitors seating.
Notify manager of any unusual circumstances
Work as a team member to ensure clinic efficiencies are within guidelines
Guide patient through the administrative process, Forms, Follow My Health, Chadis ADD scheduling protocol
Review all patient paperwork to ensure completeness.
Insures collection of all necessary insurance and demographic information.
Immediately return to patients all Insurance Cards/Driver Licenses
Verifies insurance timely and accurately
Explains insurance benefits and patient responsibility
Answers phone calls to the clinic. Provides information and refers questions to the appropriate staff member as needed
Completes daily checklist after each shift. Includes all forms of payment are accounted for and documented
Participates in staff meetings, keeps informed of information, policies, and expectations
Work with Managers, Providers and all clinic staff to maintain high customer satisfaction
Maintain confidentiality of patient, employee and proprietary business information.
Understands and follows all company policy and procedures regarding HIPAA
Timely completes and maintains required and mandatory training
Follows all company policies pertaining to infection control and hand hygiene
Follow OSHA and MDPA policies pertaining to safe and secure environment for patients and staff
Is supportive of company-sponsored community activities and marketing initiative
Participates in successful completion of reviews and surveys
Attends all required meetings and training in-services
Performs other duties that may be necessary or in the best interest of the organization