Front Office

CHAS Health • Spokane, WA

13d • Onsite

About The Position

Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties. CHAS Health is committed to providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We are expanding operations and looking for talented individuals to make a difference in patient lives. We believe everyone deserves high-quality healthcare and strive to remove barriers to care.

Requirements

• High school diploma or equivalent required.
• Computer skills required.
• Ability to spell accurately.
• Able to clearly communicate information to patients and gather information from patients.
• Must have basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment required.

Nice To Haves

• Applicable additional schooling and/or formal training preferred.
• Customer service and multi-line telephone experience preferred.

Responsibilities

• Greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co-pay.
• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.
• Reconciles daily receipts/petty cash.
• Takes patient demographics over the phone & enters into electronic health records system (EHR).
• Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing.
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
• Schedules translators as needed.
• Treats patients with highest respect in all functions of job and maintains patient confidentiality.
• Monitors patient waiting rooms for cleanliness and security.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for all eligible employees!
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match for a retirement plan that invests in your future.
• More than six (6) weeks of paid time off (PTO) annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 for childcare annually through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED