Front Office Team Member, Full-time, Naples, FL
About The Position
Dr. Mark Rubino, MD is looking for a Front Office Team Member for his Naples, Florida practice. The Front Office Team Member responsibilities include, but are not limited to, answering phones, assist with collection of patient documents (labs, tests, x-rays, etc.), scheduling patients, patient registration, patient discharge support, support billing duties, familiar with prior authorization, collect medical samples, greeting patients and visitors, maintaining a clean reception area, and assisting in the overall program success. This position is full-time, working 35 hours per week, with a ½ day on Fridays.
Requirements
- High school diploma or GED required.
- Must be proficient in Athenahealth Electronic Medical Record System
- Minimum of two years’ experience in receptionist type role in medical clinic required.
- Patient scheduling and insurance verification experience required.
- Strong verbal and written communication skills.
- Must demonstrate patience and compassion with patients at all times.
- Ability to work in a fast-paced team-oriented environment.
Nice To Haves
- Billing experience preferred.
Responsibilities
- Stationed at the front desk, the Front Office Team Member will be responsible for answering the phone and greeting patients and other visitors.
- Assist physician with the collection of missing labs, tests, x-rays, etc. as requested. Also, responsible for collection of samples for outside testing.
- Schedule new patient and returning patient appointments for the appropriate length of time needed for each type of visit.
- Register patients in the AthenaHealth Electronic Medical Record System, including collecting and documenting insurance and billing information.
- Support physician with appropriate patient discharge tasks, as requested.
- Entering of daily billing charges into AthenaHealth Electronic Medical Record System, when applicable.
- Consistently adheres to clinical, safety, and compliance standards.
- Maintains a clean and tidy waiting room area for patients and visitors.
- Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) by safeguarding patient information and maintaining the highest level of confidentiality standards.
- May be responsible for participating in the onboarding and training of new team members.
- Other duties as assigned.
Benefits
- paid time off
- holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
