Front Office Support Analyst - Equities & Fixed Income, AVP

MUFG • New York, NY

5d • $130,000 - $159,000 • Hybrid

About The Position

MUFG is seeking a Front Office Sales and Trading Support Specialist to join its Front Office Solutions team in New York. The role supports front-office users in a fast-paced trading environment, providing day-to-day support for electronic trading platforms, assisting with regulatory reporting, troubleshooting production issues, and working with internal technology teams and external vendors. The position offers exposure to Fixed Income and Equity trading workflows, electronic trading systems, and regulatory reporting.

The selected colleague will work at an MUFG office or client sites four days per week and remotely one day per week.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline, or equivalent work experience.
• Strong verbal and written communication skills and ability to interact effectively with business and technology stakeholders.
• Experience supporting users in a fast-paced, client-facing, or front-office environment.
• Understanding of Fixed Income and/or Equity products and associated trade lifecycles.
• Ability to work independently, prioritize multiple tasks, and learn new technologies quickly.
• Hands-on experience with Windows and Unix/Linux operating systems.
• Experience with scripting and automation tools such as Shell (sh), Korn Shell (ksh), Bash, or Batch scripting.
• Strong analytical, troubleshooting, and problem-solving abilities.

Nice To Haves

• Experience supporting Bloomberg TOMS or similar Order Management Systems (OMS).
• Knowledge of Equity regulatory reporting requirements, including CAT (Consolidated Audit Trail), TRF/ORF reporting, and SEC Rule 606.
• Knowledge of Fixed Income regulatory reporting, including TRACE.
• Familiarity with FIX Protocol (FIX 4.2–5.0) and electronic trade-routing platforms.
• Advanced Excel skills, including formulas, reporting, and macros.
• Experience with Bloomberg products and market data services.
• Knowledge of Murex (MURE) or similar capital markets platforms.
• Experience supporting electronic trading, order management, or execution management systems within a financial services environment.

Responsibilities

• Provide day-to-day production support for Bloomberg TOMS and related front-office trading applications.
• Deliver first-line support for Sales & Trading users and Alternative Trading Systems (ATS).
• Troubleshoot and resolve issues related to platform availability, trade processing, pricing, market data, and position feeds.
• Partner with technology teams, infrastructure groups, and third-party vendors to investigate and resolve production incidents.
• Support Equity and Fixed Income regulatory reporting processes.
• Assist with testing, implementation, and deployment of new platforms, enhancements, and system upgrades.
• Support integration efforts between vendor platforms and proprietary MUFG systems.
• Monitor system health, identify process improvements, and contribute to operational excellence initiatives.
• Create and maintain workflow documentation, support procedures, and technical documentation using Visio, Word, and internal Wiki platforms.
• Participate in incident management and escalation procedures to ensure timely issue resolution.

Benefits

• Comprehensive health and wellness benefits.
• Retirement plans.
• Educational assistance and training programs.
• Income replacement for qualified employees with disabilities.
• Paid maternity and parental bonding leave.
• Paid vacation, sick days, and holidays.
• May be eligible for discretionary performance-based bonus and/or incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior