Front Office Supervisor (PM)

Peregrine Hospitality•Savannah, GA

20h•Onsite

About The Position

The Front Office Supervisor (PM) is responsible for welcoming and registering guests, providing information, and managing check-in and check-out processes. This role involves selling rooms and services, handling cash and charges, promoting the Rewards Program, and processing mail and messages. The supervisor also leads pre-shift meetings, ensures adequate staffing, communicates with other departments, monitors associate performance, and addresses staff concerns. Additionally, they are responsible for ensuring staff are properly groomed, maintaining work area cleanliness, assisting with scheduling, processing payroll, and ensuring safety standards are followed. The role requires adherence to hotel policies, procedures, and service standards, as well as maintaining attendance and reliability.

Requirements

Understand the mission, vision, and goals of the hotel.
Must be able to prioritize and work efficiently with limited supervision.
Must be detail oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Must possess excellent communication, follow up, and organizational skills.
Must have the ability to push, pull bend, squat and lift on a regular basis.
Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand a guest’s service needs.
Work cohesively with co-workers as part of a team.
Maintain confidentiality of guest information and pertinent hotel data.

Responsibilities

Welcome and register guests expeditiously, provide information, obtain identification and credit/check approval.
Verify rate and departure date, confirm and modify registration information.
Check departing guests out of the hotel.
Sell guest rooms, food & beverage outlets, and seasonal hotel promotions.
Adhere to policies regarding handling of employee’s cash bank.
Reconcile all charges and cash received during shift.
Promote Rewards Program to guests.
Process mail, messages, faxes and packages.
Hold a pre-shift meeting with staff prior to reporting to stations.
Be prepared for each daily activity and review any variations with management and staff.
Ensure shifts are covered with adequate staff, especially during peak periods and high occupancy.
Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
Monitor the performance of associates and assist in providing feedback.
Reward, discipline and document associate performance and provide timely counseling.
Address associate complaints and resolve problems.
Ensure staff is properly groomed and uniformed at all times.
Ensure work area cleanliness is maintained at all times.
Assist in the preparation of weekly schedules.
Process timecards and payroll as required.
Ensure all associates are safety conscious and trained in safe work practices.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Perform additional duties as assigned by management.