Front Office Supervisor
About The Position
The Front Office Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the front office team, clients, and clinical team. This position is responsible for overseeing daily front office activities, managing staff performance, and maintaining high standards of customer service to enhance client satisfaction. The supervisor acts as a liaison between clients and clinical staff, resolving issues promptly and ensuring a welcoming environment. They are also tasked with training and mentoring front office personnel to uphold company policies and procedures. Ultimately, the Front Office Supervisor contributes to the overall success of the establishment by fostering a professional, organized, and client-focused front office team.
Requirements
- High school diploma or equivalent; associate or bachelor’s degree in management or related field preferred.
- Minimum of 2 years experience in front office operations in the field of court ordered behavioral health.
- Proven experience in a supervisory or leadership role in a customer service environment.
- Strong knowledge of front office procedures and electronic health record systems.
- Excellent communication and interpersonal skills.
Nice To Haves
- Bachelor’s degree in hospitality management, business administration, or a related field.
- Experience with advanced EHR software and other business management systems.
- Certification in hospitality management or customer service excellence.
- Multilingual abilities to assist a diverse client population.
- Demonstrated ability to handle conflict resolution and crisis management effectively.
Responsibilities
- Supervise and coordinate the activities of front office staff to ensure efficient operations.
- Manage client experience, ensuring accuracy and timeliness while providing exceptional client service.
- Handle client inquiries, complaints, and requests promptly and professionally, escalating issues when necessary.
- Train, mentor, and evaluate front office team members to maintain high performance and adherence to company standards.
- Collaborate with other departments to ensure seamless client experiences.
- Maintain accurate records using electronic health record system, cloud based phone system, and Microsoft Suite.
- Prepare and submit reports on front office activities and feedback to senior management.
- Ensure compliance with health, safety, and security regulations at the front desk area.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1-10 employees
