Front Office Supervisor

Spire Hospitality•Goleta, CA

7d•Onsite

About The Position

Along Highway 1, our boutique hotel is 15 minutes from beaches, hiking trails, and downtown Santa Barbara. Reach the airport, Amtrak station, and University of California-Santa Barbara in less than 10 minutes. We’re a short drive from Sandpiper Golf Club, Lake Los Carneros, and Goleta Monarch Butterfly Grove. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Requirements

High School Diploma
Basic mathematical skills to operate and prepare calculations for financial reporting
Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Nice To Haves

Any relevant certifications or accreditations
2-years' combined experience in guest services and supervisory experience in hotels or related professional areas preferred
Previous experience with hotel PMS systems a plus

Responsibilities

Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
Respond promptly and effectively to guest questions and requests
Fosters strong working relationships within Guest Services and with other departments by communicating effectively
Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery