Front Office Supervisor

PEG • Ogden, UT

1d • Onsite

About The Position

The Front Office Supervisor will oversee the daily tasks of the front desk. They may be responsible for training all front office associates (front desk, night audit, valet, etc.) on hotel policy and procedure, property management system, brand standards and job safety. They will ensure proper and accurate communication occurs to ensure the team is prepared and knowledgeable of groups or special needs of guests. They will ensure the team is actively engaged by promoting an environment of positivity and recognition. Oversee workload during shifts of front office associates. May train new employees, provide coaching when necessary. Maintains working relationships and communicates with all departments. Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated. Resolve guest concerns quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate front office employees. Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed. Ensure implementation and compliance of all company policies and brand standards. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees. May act as the Manager on Duty, provide guidance and support to all departments in the hotel when required. Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.

Requirements

• Hotel policy and procedure knowledge
• Property management system knowledge
• Brand standards knowledge
• Job safety knowledge
• Ability to communicate properly and accurately
• Ability to train new employees
• Ability to provide coaching
• Ability to maintain working relationships with all departments
• Ability to collaborate with housekeeping
• Ability to resolve guest concerns quickly, efficiently, and courteously
• Ability to update group information
• Ability to maintain, monitor, and prepare group requirements
• Ability to relay information to appropriate front office employees
• Ability to prepare and review daily front desk reporting
• Ability to ensure implementation and compliance of all company policies and brand standards
• Ability to operate all aspects of Front Office computer system
• Ability to ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and other employees.

Nice To Haves

• May act as the Manager on Duty
• May be required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering.

Responsibilities

• Oversee the daily tasks of the front desk.
• Train all front office associates on hotel policy and procedure, property management system, brand standards and job safety.
• Ensure proper and accurate communication to ensure the team is prepared and knowledgeable of groups or special needs of guests.
• Ensure the team is actively engaged by promoting an environment of positivity and recognition.
• Oversee workload during shifts of front office associates.
• Train new employees and provide coaching when necessary.
• Maintain working relationships and communicate with all departments.
• Collaborate with housekeeping to ensure accurate room status information is maintained and properly communicated.
• Resolve guest concerns quickly, efficiently, and courteously.
• Update group information.
• Maintain, monitor, and prepare group requirements.
• Relay information to appropriate front office employees.
• Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
• Help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed