Barrington Hotel - Guest Services Supervisor

The Armour Group Limited•Halifax, NS

5d•Onsite

About The Position

Located in the heart of Downtown Halifax, The Barrington Hotel is an ideal destination for no‑hassle travelers seeking value, convenience, and a warm Maritime welcome. Whether guests are visiting for business or leisure, our central location, comfortable accommodations and friendly service come together to create an exceptional experience. Join our team and help us deliver genuine Halifax hospitality. If you share these values and are interested in working alongside skilled professionals, The Armour Group Limited is currently seeking a Front Office Supervisor at The Barrington Hotel. Reporting to the Front Office Manager, the Front Office Supervisor will be responsible for overseeing the front office team, ensuring excellent guest experiences who will embody excellent customer service and will work hand in hand with their team.

Requirements

Diploma in Tourism & Hospitality or Business Administration is an asset
Is a motivated, high-performing team player with excellent organizational skills and strong attention to detail
Demonstrates a strong work ethic and thrives in a fast-paced environment
Possesses critical thinking abilities, capable of addressing and resolving guest concerns with tact and efficiency
Has exceptional guest service skills, with at least 2 years of frontline customer service experience
Has prior supervisory experience
Previous experience in the hotel industry is a plus
Is familiar with hotel management software

Responsibilities

Act as the Manager on Duty during all scheduled supervisory shifts
Welcome and acknowledge guests according to company and brand standards; anticipate and address guests' service needs
Help train Front Office associates to standards and on policies and procedures set up the hotel
Maintain a high level of professionalism and morale in the Front Office
Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities
Communicate guests’ needs to all appropriate departments
Coordinate with other departments to ensure smooth service delivery to guests
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of associates
Run and check daily reports, contingency lists, and credit card authorization reports
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager
Lead the emergency response team in the absence of senior management
Maintain confidentiality of proprietary information; protect company assets
Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules
Such other similar or related duties may be required from time to time