Front Office Supervisor - OBGYN - Biltmore Campus

Mahec • Asheville, NC

14d • Onsite

About The Position

The Front Office Supervisor will manage the daily functions and staffing needs of the front office in the assigned clinical department. This role leads the front office functions of the business office and makes recommendations for changes to enhance efficiency and work flow. The supervisor coordinates front desk daily operations and staff work flows, shifting as necessary to meet increased demand. They work closely with the scheduling supervisor in coordinating orientation for all new front office staff, residents, medical students, providers and clinical staff to scheduling/business office operations. The role also coordinates completion of special projects by the front desk staff, orients new front desk staff to policies, procedures, and processes, and responds to front office staff employee relations concerns, consulting with the Business Office Manager. Additionally, the supervisor coordinates cross-training of front desk job functions to maximize staff efficiency, including the development and maintenance of a cross training plan, and leads front desk staff in team and individual meetings on a routine basis. The ability to perform all front desk functions including check in/check out, scheduling, payment posting, daily deposits, eligibility verification and appointment reconciliation is essential. The supervisor sets the standard of excellent customer service for all front desk staff and communicates routinely with the Business Office Manager and Scheduling Supervisor to ensure business office operational success. They evaluate processes and make recommendations to maximize efficient patient flow, monitor/sign off on all payment batches and change funds for front desk employees, and serve as liaison between the business office and Centralized Billing Department for purposes of developing appropriate processes to support patient billing functions. The role also orders and maintains inventory control of all front office business supplies and orients new residents and medical students to front office policies and procedures.

Requirements

• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Knowledge of medical office functions including business office work flows.
• Experience with Electronic Health Records.
• Associate degree, three years relevant experience, or comparable combined education and/or experience.
• Previous experience in a medical office/clinical environment.

Nice To Haves

• Spanish speaking skills preferred.
• Supervisory experience.
• Previous experience in patient billing/insurance.

Responsibilities

• Leads the front office functions of the business office and makes recommendations for changes to enhance efficiency and work flow.
• Coordinates front desk daily operations and staff work flows, shifting as necessary to meet increased demand.
• Works closely with the scheduling supervisor in coordinating orientation for all new front office staff, residents, medical students, providers and clinical staff to scheduling/business office operations.
• Coordinates completion of special projects by the front desk staff.
• Orients new front desk staff to policies, procedures, and processes.
• Responds to front office staff employee relations concerns, consulting with Business Office Manager.
• Coordinates cross-training of front desk job functions to maximize staff efficiency, including the development and maintenance of a cross training plan.
• Leads front desk staff in team and individual meetings on a routine basis.
• Ability to perform all front desk functions including check in/check out, scheduling, payment posting, daily deposits, eligibility verification and appointment reconciliation.
• Sets the standard of excellent customer service for all front desk staff.
• Communicates routinely with Business Office Manager and Scheduling Supervisor to ensure business office operational success.
• Evaluates processes and make recommendations to maximize efficient patient flow.
• Monitors/sign off on all payment batches and change funds for front desk employees.
• Serves as liaison between business office and Centralized Billing Department for purposes of developing appropriate processes to support patient billing functions.
• Orders and maintains inventory control of all front office business supplies.
• Orients new residents and medical students to front office policies and procedures.

Benefits

• MAHEC Total Rewards Package
• Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
• Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree