Front Office Supervisor

RAYUS Radiology•Slymar, CA

11h•$24 - $34•Onsite

About The Position

RAYUS Radiology is looking for a Supervisor, Front Office to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Supervisor, Front Office, you will be responsible for managing the Front Office Associate teams, including operations, team member management, performance management and process improvements for assigned location(s). This role ensures the Team is consistently delivering the highest level of customer service.

Requirements

High School Diploma, or equivalent
Five (5) years' Customer Service experience
Five (5) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members and identify process improvement opportunities
Two (2) years' experience supervising/leading direct reports
Advanced medical terminology and insurance knowledge
Highly proficient in using computer systems and typing, with advanced working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Nice To Haves

Associate degree in a medical related field
Bilingual

Responsibilities

Greet and checks-in patients scheduled for imaging services; processes payment as needed
Answer phones and handles calls in an efficient and friendly manner
Field phone calls appropriately for Center Team Members
Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
Order office supplies as needed
Maintain supply of patient information sheets
Push patient imaging via electronic interfaces
Complete patient appointment confirmation calls and provide preparation instructions to patients
Fax/scan reports, billing information, and medical release forms as requested
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
Enter and submit patient exam orders
Verify patient exam orders match exam schedules
Schedule referrals and ensures proper authorizations are obtained
Schedule walk-in patients
Process requests for image orders and CDs from both the referring physicians and patients
Maintains an up-to-date and accurate pending-scheduling list
Maintain an up-to-date and accurate database of all current and potential referring physicians
Verify patient's insurance coverage
Pre-certify all patient exams with the patient's insurance company
Obtain insurance authorizations
Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
Proactively provides support to team members to ensure the highest level of patient satisfaction is reached and maintained
Ensures comprehensive knowledge of the company's policies and procedures for all team members
Establishes team member schedules to provide for planned time off, ensuring appropriate staffing levels and appropriate Center coverage
Monitor and approve timecards
Participates with the manager in team member planning and the recruitment and hiring process
Initiate and participate in team member performance evaluations, compensation and learning/development of team members, including performance improvement plans, disciplinary actions and/or terminations
Schedule and facilitate regular team meetings and team member one-on-ones
Develop and monitor the teams' performance through a quality assurance (QA) process
Implements the onboarding and training program for new team members
Fosters a team environment, ensuring appropriate communication between departments
Creates and updates Center's information manuals as needed
Evaluate workflows and implement process improvements for the team as appropriate
Leads special projects and/or committees, as assigned
Completes other tasks and projects as assigned