Front Office Supervisor

PORTLAND CLINIC•Portland, OR

12d•Onsite

About The Position

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve. The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

Requirements

High School Diploma or equivalent

Nice To Haves

Bachelor’s Degree in related field
Previous leadership experience
Values team success
Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
Shows an interest in taking action to increase knowledge and development as an employee
Contributes to an environment where people feel valued

Responsibilities

Attend department meetings, taking minutes as requested by supervisor.
Coordinate and oversee orientation and training of new staff members.
Interview and make hiring decisions in conjunction with Access Services Manager. Provide feedback, coaching, and mentoring to staff. Including writing and conducting annual performance reviews for PAS personnel.
Ensure timecards are reviewed and approved in the time & attendance system.
Responsible for all Patient Access Specialist job functions, including being a subject matter expert as it relates to PAS functions for all specialties.
Be the contact person/resource for all Patient Access Specialist concerns.
Ensure Patient Access Specialist functions are being appropriately performed by staff, including monitoring and reviewing workflows and department goals.
Prepare staffing schedule, coordinate coverage for vacation and illnesses and provide coverage/support and notification as needed.
Assist with coverage for fellow supervisors as needed.
Ability to work under pressure with busy provider schedules.
Perform other duties as assigned.
Participate as an active team member in a patient-centered medical home.
Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of the company business.
Work in a cooperative manner with management/supervision, coworkers, customers and vendors.
Abide by company policies.
Maintain regular, in person, work attendance and punctuality, as scheduled.
Oversee Patient Access Specialists within your team while acting as a working supervisor to monitor incoming phone calls, register and/or update patient information including address changes, insurance changes, and schedule patients as needed, and facilitating patient care and communication amongst provider offices.

Benefits

Hiring Bonus: $1,000 after 90 days
401k plan with employer contributions up to 5% annually
Roth IRA
Comprehensive Medical, Dental and Vision insurance
Flexible Spending Account
Health Savings Account
Company provided $10K Group Life/AD&D insurance
Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
Norton Identity Theft Protection (optional)
Pet Insurance (optional)
6.46 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
One paid Wellness day per year
Seven paid holidays, and 1 partially paid holiday (mid-day closure)
Employee Assistant Program