Front Office Supervisor

Commonwealth Hotels • Memphis, TN

8h

About The Position

The Front Office Supervisor assists in overseeing daily front desk operations while ensuring exceptional guest service, efficient hotel operations, and compliance with Marriott brand standards. The position serves as a leader for Front Desk Associates and as a key resource for guests and team members.

The role is suited to a hands-on hospitality leader who enjoys mentoring team members, engaging with guests, resolving problems, and driving service excellence. The supervisor helps create welcoming, memorable stays and supports the hotel’s guest satisfaction and operational goals.

Requirements

• Previous hotel front desk experience required.
• Strong customer service and guest relations skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced hospitality environment.
• Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

• Prior supervisory or leadership experience preferred.
• Marriott experience is a plus.
• Experience with hotel property management systems preferred.
• Front Office Supervisor experience.
• Front Desk Supervisor experience.
• Guest Services Supervisor experience.
• Front Desk Agent experience.
• Guest Service Agent experience.
• Hotel Supervisor experience.
• Hospitality Supervisor experience.
• Hotel operations experience.
• Customer service management experience.

Responsibilities

• Supervise daily Front Desk and Guest Services operations.
• Lead by example in delivering outstanding customer service and hospitality.
• Assist with guest check-in and check-out procedures.
• Resolve guest concerns and service recovery situations promptly and professionally.
• Train, coach, and motivate Front Desk Associates.
• Ensure adherence to Marriott brand standards and hotel policies.
• Monitor room inventory, arrivals, departures, and special guest requests.
• Assist with scheduling, shift coverage, and daily hotel operations.
• Review reports, guest feedback, and service scores to identify opportunities for improvement.
• Coordinate with Housekeeping, Maintenance, and Sales departments to ensure a seamless guest experience.
• Maintain proper cash handling, credit card procedures, and audit compliance.
• Support hotel leadership in achieving guest satisfaction and operational goals.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) with company match.
• Marriott hotel discounts worldwide.
• Leadership development opportunities.
• Career advancement potential.
• Employee recognition programs.
• Supportive team environment.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed