Front Office Supervisor
Peachtree Group Hospitality Management•Huntsville, AL
About The Position
The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations, excellent feedback, and guest satisfaction. The role responds to guests professionally and courteously by providing accurate and timely information and services.
Responsibilities
- Supervise daily shift processes and ensure team members adhere to standard operating procedures.
- Train and direct front desk team members, resolve issues and problems, and coach and counsel the team to ensure a quality operation.
- Resolve customer issues, complaints, and problems quickly and efficiently to maintain high customer satisfaction and quality service.
- Build strong relationships and liaise with other departments, especially housekeeping and reservations.
- Control cash transactions at the front desk and maintain complete responsibility for a personal bank as specified by the hotel bank agreement policy.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee Assistance Program and Fund
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
