Front Office Supervisor

CHAS Health • Spokane, WA

3d • $26 - $38

About The Position

The Front Office Supervisor provides outstanding customer service as a first point of contact and manages resources according to patients’ health care needs. The role provides leadership to the front office and scheduling team, ensuring appointments follow established scheduling guidelines so clinic teams can meet productivity expectations. The supervisor trains, supervises, coaches, and develops staff, and supports accountability, teamwork, and employee engagement. The position also compiles, reports, and tracks operational metrics, performs front office and scheduling duties as needed, and supports CHAS Health’s mission and core values.

Requirements

• High school diploma or equivalent.
• Experience working in a front office setting or in customer service.
• Excellent interpersonal, listening, verbal, and written communication skills.
• Computer skills.
• Ability to document information electronically clearly and efficiently, using medical terminology and accurate spelling.
• Ability to organize and lead a team to accomplish goals.
• Compassion for patients.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment.

Nice To Haves

• Supervisory experience.
• Experience with front office and operational metrics.

Responsibilities

• Provide excellent customer service as the first point of contact for CHAS Health.
• Ensure front office employees schedule patients appropriately according to established guidelines and clinic productivity expectations.
• Train and supervise front office and scheduling staff.
• Coach and develop staff to encourage accountability, teamwork, and employee engagement.
• Compile, report, and track operational metrics, including scheduling practices and complete, accurate patient registration.
• Perform front office and scheduling duties as needed.
• Perform other assigned duties, including supporting the CHAS Health Mission and Core Values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED