Front Office Supervisor

The Marcus Corporation • Milwaukee, WI

5d • Onsite

About The Position

The Front Office Supervisor is a key leader responsible for smooth, efficient front-of-house operations at the Hilton Milwaukee. Reporting to the Director of Front Office, this role supervises the daily functions of the Front Desk, Bell Services, Door Staff, and Concierge, while ensuring alignment with brand standards and supporting guest satisfaction. The position includes greeting guests, handling requests, and assisting with front desk operations.

Requirements

• Previous experience in hospitality, reservations, or front desk is preferred.
• Strong customer service background with a guest-focused approach.
• Fluent in English with excellent verbal and written communication skills.
• Strong active listening, problem-solving, and interpersonal skills.
• Clear, pleasant, and professional speaking voice.
• Positive, customer-oriented attitude with a polished demeanor.
• Detail-oriented and organized, with a commitment to delivering outstanding guest service.
• High school diploma or GED required.
• Weekend availability is required.

Nice To Haves

• Proficiency in cloud-based phone systems, communication platforms, and related technology.
• Some college or advanced education.

Responsibilities

• Supervise front desk staff, reservations, and bell staff as needed.
• Ensure all daily functions on the checklist are completed.
• Greet guests and check them in and out.
• Answer phones.
• Perform manual and computer posting of transactions.
• Handle money, credit cards, and checks.
• Issue mail and messages to guests.
• Resolve guest dissatisfaction.
• Take reservations.
• Provide directions and answer guest questions.
• Enter wake-up calls.
• Perform additional duties or projects as assigned by the Front Office Director.

Benefits

• Discounts at Marcus Hotels & Resorts, Restaurants, Golf & Spa operations.
• Two-for-one movie theater coupons at Marcus Theatres.
• Career growth and the ability to transfer from one property to another.
• Paid time off.
• Medical, dental, and vision insurance, offered after 30 days of employment.
• Company-paid life insurance.
• Employee assistance program.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED