Front Office Supervisor

Windsor Capital Group•Arcadia, CA

About The Position

Windsor Hospitality is hiring a Front Office Supervisor to lead Front Office staff during their shift and support smooth hotel operations. The supervisor assigns shifts, monitors team performance, responds to guest and staff inquiries, and helps ensure positive guest interactions and satisfaction. The role coordinates with other department heads, particularly Maintenance and Housekeeping, and may assist with hiring and advance registrations. Schedules may vary based on business needs, and flexibility to work any day of the week, including weekends and holidays, may be required. Specific shift details will be discussed during the interview process.

Requirements

Ability to read, interpret, and act on business records, financial reports, and statistical data.
Mathematical skills to interpret financial information and assist with budget reporting.
Ability to analyze and apply hotel operational policies and service standards.
Knowledge of government regulations covering hotel business operations.
Sound judgment and ability to make operational decisions based on facts, data, and experience.
Strong interpersonal skills and ability to deal with guests, employees, and officials with tact and courtesy.
One year of previous experience in the hospitality industry.

Nice To Haves

Previous hospitality experience, preferably in the Front Office Department.

Responsibilities

Assign duties and shifts to Front Office staff and observe their performance to ensure compliance with hotel policies and operating procedures.
Coordinate hotel activities with other department heads.
Answer guest and staff inquiries about hotel policies and services.
Ensure smooth check-in and check-out experiences, positive guest interactions, and overall guest satisfaction.
Communicate room status and maintenance issues with Maintenance and Housekeeping and coordinate daily operations.
Arrange private telephone lines and other special guest services as requested.
Monitor public areas, respond to disturbances, and address guest concerns calmly and professionally.
Assist with interviewing and hiring Front Office team members as needed.
Handle advance registrations when needed.

Benefits

Medical, dental, vision, life, and disability insurance for eligible employees.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
401(k) and Roth 401(k) plans.
Employee Assistance Program (EAP).
Career growth opportunities and promotion from within.
Paid time off (PTO).
Paid sick leave.
Employee hotel discounts.
Complimentary on-shift meals at participating hotels.
Recognition and rewards program, including performance awards, milestone celebrations, and incentive programs.