Front Office Supervisor

Overton Hotel & Conference Center•Lubbock, TX

2d•Onsite

About The Position

As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment. The primary duty is to make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner so as to create a positive impression and increase hotel occupancy and Revenue Per Available Room. Secondary responsibilities include performing duties related to check-in and checkout of guests, which should be conducive to an overall positive lodging experience. You will be the welcoming face of our hotel, ensuring guests have a seamless and enjoyable experience. Your daily tasks will include supervising front desk agents, managing guest reservations, and addressing guest concerns. You will report to the Front Office Manager.

Requirements

Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
A warm, professional demeanor that reflects HVMG’s Culture of Excellence
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of planes, solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid Texas drivers' license.
Excellent driving record

Nice To Haves

Hotel experience is always a plus!
A combination of education and experience

Responsibilities

Support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences.
Assist in training and guiding front desk staff.
Handle guest concerns.
Help manage scheduling and shift coverage.
Make, confirm and cancel reservations for guests.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
Keep records of room availability and rates.
Perform duties of a general clerical nature within the hotel.
Set up group blocks and package codes.
Control inventory for regular inventory and marketing plans.
Pull daily pick-up reports for internal and corporate offices.
Communicate regularly with the sales office in regard to rooming lists and cut-off dates.
Keep accurate lists of group arrivals with matching group codes and package codes.
Supervise front desk agents.
Manage guest reservations.
Address guest concerns.