Front Office Supervisor

Grand Adirondack Hotel•Village of Lake Placid, NY

3d•Onsite

About The Position

Directly supervises all front office personnel and ensures proper completion of all front office duties. Oversees front desk, reservations, guest services, bookkeeping, and telephones, and serves as Manager on Duty as assigned.

Requirements

Working knowledge of computers and training techniques.
Ability to effectively communicate in English.
Strong organizational and math skills.
Knowledge of NYS Department of Labor employment laws.
Proficiency in Word Processing and Spreadsheet programs.
Extensive knowledge of accounting procedures.
Ability to exercise judgment and make sound decisions.
Versatility to cover MOD and front desk shifts as needed.
Ability to maintain regular attendance per hotel standards.
Compliance with all hotel rules and safety procedures.

Nice To Haves

Supervisory experience a plus.

Responsibilities

Recruit, select, train, and schedule Front Office personnel.
Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
Manage online booking engines and coordinate with Sales and General Manager on rate management.
Ensure guest satisfaction across all front office touch points.
Direct concierge functions and guest service support.
Manage Night Audit process, reporting, training, and scheduling.
Prepare daily food and beverage income audit and daily deposits.
Maintain Direct Bill Authorization File and city ledger.
Count house banks and safes and ensure proper cash handling procedures.
Oversee gift certificates, comps, and allowances.
Prepare daily/weekly reports as instructed by management.
Maintain proper storage and timely disposal of records.
Cover Manager on Duty and front desk shifts as needed.