Front Office Supervisor
Legacy Ventures•Atlanta, GA
•$19 - $0•Onsite
About The Position
The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in/out processes, accurate billing, and high levels of guest satisfaction. This role also supports the Front Office Manager and serves as a point of contact for guest services and staff coordination.
Requirements
- Excellent guest service skills
- Professionalism and effective communication
- Ability to uphold service standards, policies, and appearance/grooming expectations
- Supervisory experience in front desk operations
- Proficiency in scheduling front desk staff
- Capability to perform all front desk roles
- Coordination skills with other departments (Housekeeping, Engineering)
- Ability to investigate and resolve room discrepancies
- Full knowledge of reservation and property management systems
- Experience in training and onboarding new team members
- Ability to handle special requests and group reservations
- Experience serving as acting Front Office Manager
- Ability to monitor and maintain front office systems and equipment
- Knowledge of team member compliance with policies
- Ability to provide local area information to guests
Responsibilities
- Deliver excellent guest service with professionalism and effective communication.
- Uphold all service standards, policies, and appearance/grooming expectations.
- Supervise front desk operations including check-ins/outs, billing, guest requests, and issue resolution.
- Schedule front desk staff and ensure adequate coverage; capable of performing all front desk roles.
- Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
- Investigate and resolve room discrepancies.
- Maintain full knowledge of reservation and property management systems.
- Support training and onboarding of new front office team members.
- Handle special requests, group reservations, and serve as acting Front Office Manager when needed.
- Monitor and maintain front office systems and equipment.
- Ensure team member compliance with policies.
- Provide local area information to guests using available resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
