Front Office Supervisor

Sleep Inn & Suites Lancaster • Lancaster, WI

3d • Onsite

About The Position

This leadership position may be the right fit for you if someone who is willing to go the extra mile to keep our guests satisfied, train and develop the guest service team, work independently - are a self-starter, have prior hospitality experience, and the ability to manage a variety of tasks while having an eye on the details. This position is "hands-on" will primarily be scheduled between the hours of 2pm and 11pm with an understanding of weekend and holiday availability due to the demands of the business.

Requirements

• High school diploma or equivalent
• Minimum of 2 years of experience in a front office or guest service role, with at least 1 year in a supervisory or leadership position.
• Excellent customer service and communication skills, with the ability to interact professionally with guests, team members, and management.
• Strong problem-solving and decision-making abilities.
• Proficiency in front desk software, SkyTouch or Choice Advantage is ideal, and Microsoft Office Suite.
• Must be able to stand for long periods and lift up to 25 pounds.
• Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws.

Nice To Haves

• a degree in hospitality management or related field is preferred.

Responsibilities

• Assisting the General Manager with reviewing the front office schedules, training plans, shift checklists, and supplies.
• Handling guest inquires and complaints, assisting with reservations, escalating to the appropriate member of leadership as necessary.
• Coordinating coverage in the event of an absence with the General Manager for front desk and night audit shifts.
• May be asked to assist with month-end inventory of marketplace, office supplies, breakfast and other items related to the front desk.
• Communicate with the General Manager as necessary regarding supplies that are low outside of monthly inventory.
• Welcome guests, internally and externally, upon entering the hotel lobby and public space.
• Conducts training and coaching for the front desk and night audit team members, communicates feedback to General Manager.
• Coordinates and communicates with other hotel departments to ensure satisfaction and exceptional guest service.
• May be asked to participate in the recruiting process for new hires within the guest service department.
• Handles transactions at the front desk, review over and shorts along with the GM.
• Maintains a professional and welcoming demeanor when interacting with guests, externally and internally.
• Ensures compliance with S&L Hospitality and brand standards.
• Provides leadership and motivation for guest services team.

Benefits

• Eligibility to enroll in the 401(k) after 6 months of service - with company match!
• Flexible scheduling.
• On-the-job training.
• Paid Time Off - begin accruing day one!
• Holiday Pay when working one of our designated Company Holidays
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.
• Travel discounts available through the various brands of hotel that are currently in our portfolio.
• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED