Front Office Supervisor

Courtyard By Marriott • Malvern, PA

1d • Onsite

About The Position

The Front Desk Supervisor is responsible for assisting in all aspects of operations at the hotel, day-to-day staff management and guests. He/She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and maintain relationships with internal and external guests. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Requirements

• Prior experience in hospitality leadership preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Strong leadership and problem-solving abilities
• Attends annually a minimum of one advanced management-training seminar.
• Attends corporate management sponsored events.
• Operates in compliance with policies and procedure manuals unless preempted by property or franchise level policies
• Performs all other duties as required
• All offers are contingent on background checks.
• Adhering to Newport Handbook policies is required.

Nice To Haves

• Duties may adapt to meet evolving business needs.

Responsibilities

• Oversees Front Office in the absence of department heads.
• Leads daily team huddles and attends weekly operations meetings.
• Assists with hiring, training, and coaching staff per company policies.
• Supports guest satisfaction efforts and service recovery.
• Maintains staffing levels and labor budgets.
• Coordinates with all departments to ensure efficient operations.
• Ensures completion of all required training and orientation.
• Uses Quore to track maintenance, cleanliness, and communication.
• Participates in audits, inspections, and the M.O.D. program.
• Promotes a culture of development, accountability, and compliance.

Benefits

• Insurance (health, dental, vision, etc.)
• Paid time off (vacation, sick leave, holidays)
• 401K retirement plan
• DailyPay: Access your earned wages when needed
• Special team member hotel rates for travel enthusiasts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees