Front Office Supervisor (Overnight) - Hilton Chicago

Hilton • Chicago, IL

5d • $28 - $33 • Onsite

About The Position

The beautiful Hilton Chicago, ideally located on South Michigan Avenue in the heart of the Windy City, is seeking an Overnight Front Office Supervisor to join their team! This is an exciting opportunity to play a key role at one of Chicago’s most iconic and historic hotels, featuring 1,544 guest rooms and an impressive 234,000 square feet of meeting and event space. In this position, you will help supervisor our overnight team, elevate the guest experience, and create a warm, welcoming atmosphere that leaves a lasting impression on every guest.

Requirements

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Complete night audit: Ensure that all night audit work is completed in a timely and accurate manner by examining and verifying hotel charges and postings

Benefits

• Complimentary Meal per shift
• Complimentary access to the hotel athletic club
• Discounted parking
• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving concierge services
• Crisis concierge services
• Mental health resources through Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed