Assistant Director of Front Office - Hilton Chicago
About The Position
The beautiful Hilton Chicago, ideally located on South Michigan Avenue in the heart of the Windy City, is seeking an Assistant Director of Front Office to join our leadership team! This is an exciting opportunity to play a key role at one of Chicago’s most iconic and historic hotels, featuring 1,544 guest rooms and an impressive 234,000 square feet of meeting and event space. In this position, you will help lead an exceptional front office team, elevate the guest experience, and create a warm, welcoming atmosphere that leaves a lasting impression on every guest. As an Assistant Director of Front Office, you’re not just supporting the Director in leading the hotel’s front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Assist in directing all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination
- Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
- Assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue
- Support the integration and execution of corporate marketing programs within Front Office operations
- Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals
- Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience
- Drive engagement and retention through performance management, professional development, and recognition programs
Benefits
- Complimentary Meals in the team member restaurant
- Complimentary access to the hotel athletic club
- Discounted parking
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis concierge services
- Mental health resources through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
