Assistant Director of Front Office

Montage International • Washington, DC

6d • Onsite

About The Position

The Assistant Director of Front Office is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Requirements

• Two to Three years of hotel management experience
• Bachelor’s Degree
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur

Nice To Haves

• Luxury hotel experience strongly preferred

Responsibilities

• Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Lead by example; support the department operation and provide direct service to guests as needed
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager