Director of Front Office
About The Position
The Director of Front Office is a key operational leader responsible for creating an exceptional arrival, stay, and departure experience for every guest. This position provides strategic and hands-on leadership to the Front Office operation, ensuring the team consistently delivers warm, responsive, and personalized service while meeting established operational, financial, and quality standards. The Director of Front Office leads and develops the Front Office team, oversees daily operations, manages labor and departmental expenses, supports forecasting and budgeting, and partners closely with Housekeeping, Reservations, Sales, Revenue Management, Engineering, Security, and other operational departments. The ideal candidate is an engaging hospitality leader who thrives in a fast-paced environment, leads from the floor, develops strong teams, and is passionate about creating memorable guest experiences. The original job description places particular emphasis on exceptional customer service, team development, financial performance, training, and maintaining a skilled and motivated workforce.
Requirements
- Minimum 2 years of Front Office or related hotel management experience.
- Strong leadership, coaching, guest service, and service-recovery skills.
- Knowledge of Front Office operations, payroll, labor management, budgeting, and forecasting.
- Strong communication, organization, problem-solving, and decision-making skills.
- Proficiency with hotel systems, computers, and standard business applications.
- Ability to manage multiple priorities in a fast-paced hospitality environment.
- Flexible availability, including weekends, evenings, and holidays based on business needs.
Nice To Haves
- Previous full-service hotel or resort leadership experience preferred.
- Bachelor's degree in Hospitality, Business, or related field preferred, or equivalent relevant experience.
Responsibilities
- Creating an exceptional arrival, stay, and departure experience for every guest.
- Providing strategic and hands-on leadership to the Front Office operation.
- Ensuring the team consistently delivers warm, responsive, and personalized service.
- Meeting established operational, financial, and quality standards.
- Leading and developing the Front Office team.
- Overseeing daily operations.
- Managing labor and departmental expenses.
- Supporting forecasting and budgeting.
- Partnering closely with Housekeeping, Reservations, Sales, Revenue Management, Engineering, Security, and other operational departments.
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Paid time off and vacation benefits
- 401(k) retirement savings plan
- Life and disability insurance
- Team member hotel and travel discounts
- Food & beverage and other applicable team member discounts
- Professional development and leadership training opportunities
- Career growth and advancement opportunities within the organization
- Employee recognition programs
- Employee assistance and wellness resources
- A dynamic resort environment where you can make a meaningful impact on both the guest and team member experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
