Front Office Supervisor (PM)

Peregrine Hospitality•Savannah, GA

4d•Onsite

About The Position

The Front Office Supervisor (PM) is responsible for overseeing front office operations during the evening shift. This role involves managing guest registration and check-out, selling hotel services, handling cash and charges, promoting the Rewards Program, and processing guest communications. The supervisor also leads pre-shift meetings, ensures adequate staffing, communicates with other departments, monitors and provides feedback on associate performance, maintains work area cleanliness, and assists with scheduling and payroll processing. A key aspect of the role is ensuring staff adherence to safety practices, service standards, and hotel policies.

Requirements

Understand the mission, vision, and goals of the hotel.
Must be able to prioritize and work efficiently with limited supervision.
Must be detail oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Must possess excellent communication, follow up, and organizational skills.
Must have the ability to push, pull bend, squat and lift on a regular basis.
Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
Must be able to understand guest’s service needs.
Maintain confidentiality of guest information and pertinent hotel data.

Responsibilities

Welcome and register guests, provide information, obtain identification and credit approval, verify rate and departure date, and confirm/modify registration information.
Check departing guests out of the hotel.
Sell guest rooms, food & beverage outlets, and seasonal hotel promotions.
Adhere to policies regarding handling of employee’s cash bank.
Reconcile all charges and cash received during shift.
Promote Rewards Program to guests.
Process mail, messages, faxes, and packages.
Hold a pre-shift meeting with staff prior to reporting to stations.
Be prepared for each daily activity and review any variations with management and staff.
Ensure work shifts are covered with adequate staff, and ensure correct staffing during peak periods and high occupancy.
Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback.
Reward, discipline, and document associate performance and provide timely counseling.
Address associate complaints and resolve problems.
Ensure staff is properly groomed and uniformed at all times.
Ensure work area cleanliness is maintained at all times.
Assist in the preparation of weekly schedules in accordance with guest needs and staff availability.
Process timecards and payroll as required.
Ensure all associates are safety conscious and trained in safe work practices.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.