Front Office Supervisor
Crescent Careers•Houston, TX
5d
About The Position
DoubleTree Hotel by the Galleria is looking for someone that is passionate about delivering great guest service, empowered and takes initiative to go above and beyond. If you have strong leadership skills and previous hotel front desk supervisor experience, submit your resume to apply!
Requirements
- Previous hotel front desk supervisor experience
- Prior hotel front desk agent experience required
- Flexible to work AM and PM shifts, mid-shifts, holidays, weekends and overnight shifts as needed
- Must have the ability to communicate in English, both verbal and written
- High comfortability in working with computers
- Must be able to stand/walk for at least eight (8) hours
- Basic mathematical skills for cash handling purposes
Nice To Haves
- Previous Hilton Brand experience is a plus
Responsibilities
- Assist with t raining, provide open communication to management team regarding performance and discipline. Provide constructive feedback to staff to ensure performance expectations are met.
- Supervise the daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced, and optimal service and hospitality is provided to all external and internal guests.
- Resolve guest questions and complaints by conducting thorough research of the situation and determining the most effective solution.
- Welcome guests, complete check-in process and explain hotel amenities/offers.
- Promote hotel services and facilities for revenue opportunities
Benefits
- Medical, dental and vision insurance
- Matching 401k
- Free life insurance
- Paid time off
- Holiday pay
- Hotel discount program
- Free lunch
- Monetary incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
